Karen D.
Mid-Level Operations & Training Manager
Open to offersNew to PlatformAbout
Karen A. is a dedicated Visitor Relations Officer based in Montego Bay, St. James, Jamaica, with extensive experience in client support, training leadership, and operational management. She excels in conducting assessments, documenting case activities, and coordinating services to help individuals navigate organizational processes. With a strong background in reporting and compliance, Karen has effectively served as a Training Manager at Strobe Etech Communications Limited, where she identified performance gaps, assisted in onboarding processes, and collaborated to implement development programs. Her role as an Operations Manager at Advanced Call Center Technologies honed her skills in stakeholder collaboration, team leadership, and service quality monitoring. Additionally, as a seasoned trainer, she has spearheaded training initiatives and tailored communication approaches at both Advanced Call Center Technologies and Global Gateway Solutions. Karen holds a Bachelor of Science in Business Administration (Finance & Management) from Montego Bay Community College. Her achievements include being named Employee of the Year at Crichton Brothers Ltd. and Administrative Professional of the Year by the Jamaica Association of Administrative Professionals.
Experience
Training Manager
Strobe Etech Communications Limited · 2023 — 2025Conducted structured assessments to identify performance gaps and development needs while assisting with onboarding processes. Maintained documentation and reports on training outcomes, and collaborated with management to implement development programs aligned with organizational goals.Operations Manager – Compliance Ambassador
Advanced Call Center Technologies · 2018 — 2023Prepared operational reports for review by leadership and stakeholders, coordinated training schedules to ensure compliance, and facilitated leadership development sessions. Worked closely with HR and Operations teams to support staff development and conducted evaluations to maintain service quality standards.Trainer / Training Lead / Training Supervisor/Operations Change Leader
Advanced Call Center Technologies · 2014 — 2018Delivered training and support to new employees regarding procedures and responsibilities, while maintaining records of trainees’ performance. Provided guidance and addressed participant concerns to achieve successful outcomes and recommended process improvements based on feedback.Trainer
Global Gateway Solutions · 2013 — 2014Facilitated onboarding and training sessions for new employees, documenting trainee progress and updating management accordingly. Adapted communication methods to address diverse learner needs.Accounting Analyst / Team Leader / Team Supervisor
ACS Xerox Ltd. · 2006 — 2012Analyzed operational and financial data to enhance decision-making, ensured adherence to policies for compliance, and coordinated with internal teams to maintain accurate information flow.Administrative Assistant / Accounts Payable Clerk / Cashier
Crichton Brothers Ltd. · 2001 — 2006Provided customer service while managing administrative and financial documentation. Coordinated schedules and maintained records for management, supporting operational processes and building client relationships.
Skills & Expertise
Education
- Bachelor of Science – Business Administration (Finance & Management)Montego Bay Community College · — — 2012
- Associate of Science – Business Administration (Accounting)Montego Bay Community College · — — 2010
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