Karenina N.

Answered and initiated professional phone calls in English to qualify prospects and secure interview commitments Responded to missed calls within 10 minutes to maintain momentum and respect prospect time Managed multi-channel outreach via email, chat, and LinkedIn to engage busy professionals Scheduled and confirmed appointments directly into shared calendars for editors, then followed up 24–48 hours prior to reduce no-shows. Maintained accurate CRM records of all contact attempts, responses, and appointment status Partnered closely with editors to refine targeting and improve conversion

Manage and spearheaded B2B market penetration strategies for 2 sub-holding company. Conducted rigorous market research and trend monitoring to inform strategic planning, resulting in the successful launch of hybrid generator set. Developed and managed high-value, long-term relationships with existing and potential clients, key stakeholders, and industry influencers within the B2B sector, spanning over 20+ telecommunications companies in Nationalwide Malaysia. Skillfully managed and assist complex contract negotiations the process for register, proposals, submissions, and bids, maintaining a high win rate for complex B2B contracts. Participated in and successfully executed new business contract negotiations, achieving favorable terms and accelerating deal closures. Cultivated

Managed 50–70+ weekly inbound inquiries via WhatsApp, email, and social media Scheduled demo sessions directly into calendars and sent confirmation messages with clear instructions Executed structured follow-up sequences for past leads and lapsed inquiries, converting "maybe later" into closed enrollments. Shared student project photos (with permission) on social channels to showcase outcomes Generated >RM 10,000 in sales within two weeks by combining speed, empathy, and disciplined follow-through.

Organized and tagged 100+ public documents in DOMES database using structured identifiers (SDG goals, sectors, response types) Built searchable tagging frameworks that improved filter functionality and reporting Maintained 100% accuracy in data entry and upload workflows

Processed 700+ transactions (>IDR 3B) with 100% documentation accuracy (POs, invoices, tax receipts) Managed vendor relationships with 70+ suppliers, negotiating payment terms (Net 30/60) and resolving discrepancies Supported EXIM/customs documentation (BC 4.0/4.1), requiring precision under regulatory constraints.