Karenn B.
Home Based Freelance Contractor
Open to offersNew to PlatformAbout
Hi! I’m Karenn, a reliable and dedicated remote professional with experience in Virtual Assistance, BPO, customer service, telemarketing, appointment setting, sales, and ESL teaching.
I have hands-on experience working with customers and clients, handling inquiries, making inbound and outbound calls, setting appointments, taking orders, providing customer support, and helping businesses maintain strong relationships with their clients. My BPO and sales background has also strengthened my communication, problem-solving, time-management, and multitasking skills.
I also have 2 years of experience as a Teacher Assistant in an international school in Yokohama, as well as experience as an ESL teacher. This helped me become more patient, adaptable, organized, and confident when communicating with people from different cultures and backgrounds.
As a remote worker, I understand the importance of being self-motivated, dependable, organized, and accountable. I’m comfortable working independently, learning new tools and processes, following instructions, and meeting deadlines and performance goals.
I’m currently looking for a long-term work-from-home opportunity where I can contribute my experience as a Virtual Assistant and BPO professional while continuing to learn and grow. I’m ready to bring my skills, positive attitude, and strong work ethic to a company that values reliable and dedicated remote professionals.
Why hire me
You should hire me because I’m a reliable, hardworking, and adaptable professional with experience in BPO, Virtual Assistance, customer service, sales, appointment setting, and ESL teaching. I’m comfortable communicating with different types of people, handling customer concerns, making calls, managing tasks, and working independently. My ESL teaching experience also helped me develop patience, strong communication skills, and the ability to explain things clearly. Since I’m experienced in working remotely, I understand the importance of being self-motivated, organized, accountable, and committed to meeting goals even without direct supervision. Most importantly, I’m willing to learn. I may not know every system or process right away, but I learn quickly, take feedback seriously, and always do my best to deliver quality work. If you’re looking for someone dependable, flexible, and genuinely committed to doing the job well, I believe I can be a great addition to your team.
Experience
Customer Care Representative
Iqor Philippines · 2024 — 2024-Assisting customers with billing inquiries, account updates, service plans and payment concerns. - Resolved teachnical and service related issues by performing basic troubleshooting internet, cable and phone services -Educate customers about products, services, promotions and account features. - Processed service request, account, modifications, upgrades, downgrades and cancellations. - Maintain customer confidentiality and complience with company policies and precedures. -Build positive customer relationship through empathy, active listening and effective communicationFraud Analyst
Concentrix Philippines · 2023 — 2024- Monitored customer accounts for unusual or suspicious transactions using fraud detection systems. - Investigated potential fraud cases involving debit cards, credit cards, online banking and account activity. - Contact customers to verify transactions and confirm account security. - Place temporary hold or restrictions on compromised accounts when necessary to prevent unauthorized access. - Review transactions history and account information to identify fraud patterns and assess potential risks. -Escalate complex fraud cases to the appropriate departments for further investigations. - Documented investigations throughly and maintained accurate case records. -Ensured complience with banking regulations, security standards, and internal fraud detection processes.Unit Manager
St. Peter Life Plan Inc. · 2020 — 2022- Recruited, trained and supervised a team of financial advisor and sales agents. - Developed and implement sales strategies to achieve individual and team sales goals. -Conducted regular performance , prepared sales reports, and analyze key performance indicators. -Ensured complience with company policies, industry regulations, and ethical sales practices. - Organized sales meeting, training sessions, and motivational activities to enhance team performance. - Collaborated with senior management to develop business growth strategies and expand market reach.Senior Agent
BSD TRADING SERVICES INC. · 2017 — 2018- Assisted clients with account setup, funding, and generated account management inquiries. -Responded promptly and professionally to customer emails, providing accurate information and resolving concerns. - Consistently met and exceeded individuals sasles quotas and performances targets. - Mentored and coached newly hired agents. - Maintained accurate records of customer interactions and sales activities using CRM Systems.Freelance Home Based Contractor
Sales Staff LLC · 2015 — 2017-Scheduling appointments with prospective clients through outbount calling and lead follow - ups. -Generating leads for the company by performing lead verification and lead researching. -Handled both inbound and outbound calls, providing excellent customer service and responding to client inquiries. - Qualified leads and coordinated appointments for the sales team. - Conducted initial interviews to assess and screen potential applicants.Freelance Home Based Contractor
XT Direct LLC · 2012 — 2013-Performaing telemarketing for several campaigns that I'm handling - Performing order taking -Conducting trainings for new hired agents. - Reaching daily quotas and target KPI's
Skills & Expertise
Education
- BS in Computer Science and Information TechnologyAMA College · 2000 — 2004
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