Karina L.
Mid-Level Purchasing Analyst
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Karina L. is a seasoned professional with a diverse background, boasting extensive experience in procurement and customer success management. As a Senior Purchasing Analyst at Autodesk, she oversaw the complete PO lifecycle management using SAP Ariba and enterprise P2P systems, ensuring precision from intake to closure. Her expertise extends to resolving complex PO discrepancies and optimizing the purchase order processes. Previously, she supported global P2P operations across AMER, LATAM, and APAC, managing high-volume requests and collaborating effectively with stakeholders to enhance procurement efficiency. Karina also excelled as a Customer Success Manager, where she managed customer onboarding, led product demonstrations, and improved client relationships using HubSpot CRM. Her work in partner services operations further strengthened her skills in managing diverse customer portfolios and enhancing system trends. Holding a Bachelor of Business Administration from University Estacio de Sá in Brazil and further training in full-stack development from the University of California, Berkeley, she has built full-stack web applications, adding a robust technical dimension to her professional profile.
Experience
Senior Purchasing Analyst
AUTODESK · 2024 — 2026Managed the entire PO lifecycle within SAP Ariba and other enterprise P2P systems, overseeing intake validation, PO creation, release, and closure. Performed reviews of procurement requests to ensure completeness and correct coding prior to PO issuance. Created and maintained purchase orders in SAP Ariba, aligning them with contracts and payment terms. Led efforts to resolve issues related to flagged and exception POs, including data inconsistencies and approval gaps. Processed change orders and cancellations, ensuring prompt invoicing and supplier payments. Investigated root causes of PO issues, implementing corrective measures for improved lifecycle management. Actively managed aged POs to mitigate risks to Accounts Payable processes. Collaborated with various internal teams, such as Sourcing and Legal, to address procurement execution challenges. Responded to inquiries from AP and Accounting by ensuring the accuracy of POs for financial reporting. Developed Power BI dashboards to monitor PO lifecycle metrics and operational KPIs, while enhancing processes through improvement initiatives.Procurement Software
null · 2019 — 2024Facilitated global P2P operations and PO lifecycle management across AMER, LATAM, and APAC regions. Ensured compliance with procurement intake standards and approval workflows within SAP Ariba, validating requisitions against contracts. Resolved complex issues related to procurement requests, suppliers, and invoices throughout the P2P workflow. Collaborated with Accounts Payable and Finance to maintain accrual accuracy and aid in the cleanup related to financial closings. Investigated and corrected PO discrepancies, ensuring alignment with financial systems. Worked with suppliers and internal teams to rectify transaction errors impacting the procurement process. Analyzed and improved recurring exception patterns to enhance intake quality and downstream execution. Supported system enhancements and workflow modifications within SAP Ariba and procurement platforms, driving process standardization.Customer Success Manager US - LATAM
null · 2016 — 2019Oversaw customer onboarding processes, ensuring clients were well-acquainted with the product and had a smooth start to their customer journey. Conducted product demonstrations and training to enhance user adoption among technical and non-technical stakeholders. Maintained strong client relationships through HubSpot CRM, acting as a trusted advisor on software usage and account optimization. Collaborated with customers during renewal phases, ensuring they realized product value and maintained high retention rates. Enhanced customer satisfaction by optimizing case prioritization, which reduced average resolution times. Provided insights on recurring customer challenges to product and leadership teams for continuous improvements. Worked closely with engineering and product teams to ensure prompt resolution of complex issues and maintained clear communication with clients regarding follow-ups. Identified opportunities for upselling and cross-selling, contributing to account growth.Partner Services Operations Specialists - (AMER / LATAM)
null · 2015 — 2016Provided support to customers and partners through chat and phone via Salesforce, ensuring efficient order management and issue resolution. Analyzed trends in customer data to identify challenges and recommend effective long-term solutions. Collaborated with operations and process teams to enhance workflows, policies, and overall customer experience. Delivered training and onboarding sessions to partners and resellers, supporting better use of self-service tools. Acted as a liaison between customers and internal teams, documenting and tracking issues and quality improvements. Managed over 25 client interactions daily through multiple channels, achieving high resolution rates and customer satisfaction.
Skills & Expertise
Education
- Full Stack Software EngineeringUniversity of California, Berkeley · — — 2019
- Bachelor of Business AdministrationUniversity Estacio de Sá - Brazil · — — 2006