Post a Job Free
6 viewsTalent
Karissa G. — Senior Customer Support Specialist from Philippines

Karissa G.

Senior Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Karissa G. is a seasoned professional with over 10 years of experience in Customer Support and Technical Support, specializing in industries such as healthcare, telecommunications, retail, utilities, and e-commerce. She has developed a robust skill set in handling customer interactions through various channels like email, live chat, and phone, ensuring a seamless service experience. Her role as a Utility Specialist at Evernest involved managing utility-related customer requests and improving accuracy in service coordination. As a Real Estate Virtual Assistant, she optimized workflow through digital file management and efficient client communication. At Concentrix, Karissa honed her troubleshooting skills, addressing customer concerns in high call volumes. Her tenure at Legato Health Technologies focused on processing healthcare requests while maintaining confidentiality. Furthermore, her technical acumen was highlighted at STARTEK, where she transitioned to a Technical Support role through effective diagnosis and issue resolution. With proficiency in CRM, Google Workspace, and MS Office, Karissa continues to deliver exceptional support and technical services.

Experience

  • Utility Specialist

    Evernest · 2025 — 2025
    Handled customer requests related to utilities, ensuring timely follow-up and accurate documentation. Coordinated service requests to enhance customer experience while resolving inquiries through effective investigation and communication of next steps.

  • Real Estate Virtual Assistant

    Company not specified · 2024 — 2024
    Managed administrative functions along with customer communication and document preparation to support daily operations. Enhanced workflow by organizing digital files and prioritizing client requests while assisting with scheduling and email management.

  • Customer Service Representative

    Concentrix · 2022 — 2023
    Addressed customer concerns through high-quality interactions, focusing on first-contact resolution via active listening and troubleshooting. Documented call details accurately while managing high call volumes.

  • UM Representative

    Legato Health Technologies · 2021 — 2022
    Reviewed and processed utilization management requests for healthcare members, ensuring precise documentation in compliance with procedures. Collaborated with internal teams to provide timely support while maintaining the confidentiality of sensitive information.

  • Data Analyst

    Savant Technologies · 2019 — 2020
    Conducted data reviews and validations to enhance reporting accuracy. Managed high volumes of information while contributing to data quality initiatives through detailed verification processes.

  • CSR / Technical Support

    STARTEK · 2017 — 2018
    Delivered customer support for Amazon inquiries, successfully resolving issues. Transitioned to Technical Support based on demonstrated troubleshooting capability and documented interactions to aid in case resolution.

  • CSR / Technical Support

    Teleperformance · 2014 — 2015
    Assisted customers with Globe Postpaid and Broadband billing and technical inquiries. Transitioned to a Technical Support role where service issues were resolved, ensuring a professional approach in a high-volume call center.

Interested in this professional?

Sign in as an employer to save this profile or invite Karissa G. to a job.

Sign in as an employer