Karl J.

Karl J. is a seasoned Virtual Assistant with over eight years of experience delivering remote support within the travel, cruise, and airline industries. Throughout his tenure at Carnival Cruise Line, Karl held key supervisory roles in QA and Workforce Support and previously as Team Lead in Crew Operations, where he managed travel booking systems (GDS), developed SOPs, optimized workflows, and administered scheduling, reporting, and executive-level assistance. At Spirit Airlines, he served as Social Media Coordinator, focusing on customer support and digital engagement, while at Flight Centre, he was responsible for booking flights, hotels, and handling itinerary requests. Proficient in CRM tools, calendar and email management, and data reporting, Karl effectively supports fast-paced operational environments using platforms such as Salesforce, Zendesk, Google Workspace, and MS Office.