Karl J.
Senior SaaS Support Specialist
Open to offersNew to PlatformAbout
Karl Jasper A. is an experienced SaaS professional with over a decade in customer support, technical operations, and cybersecurity SaaS sales for the US market. With a specialization in global e-commerce data syndication, he has managed end-to-end GDSN product data management while ensuring GS1 standards compliance for clients at Microsourcing/Syndigo. Karl Jasper A. has acted as a subject matter expert, handling escalations, complex data issues, and leading training, onboarding, and workflow documentation initiatives. Most recently, he served as a Cybersecurity SaaS Sales Manager at Cyberscape, managing the full B2B sales cycle, closing 15 deals with US clients, and collaborating with technical teams to deliver tailored solutions. His background also includes technical support and sales roles in telecommunications and business process outsourcing, where he achieved high CSAT scores and contributed to process improvements.
Experience
SaaS Manager (Sales) – Cybersecurity Solutions, US Market
Cyberscape · 2025 — 2025Facilitate the complete B2B SaaS sales cycle, from prospecting through to closing. Engage in discovery calls and product demonstrations aimed at US clients. Develop and maintain an outbound sales pipeline while building client relationships. Collaborate with technical teams to adapt cybersecurity solutions to client needs. Assist in post-sale client retention and engagement efforts.Senior Support – SyaaS Syndication & GDSN
Microsourcing/Syndigo · 2019 — PresentOversee the complete product data syndication process across global e-commerce platforms. Ensure compliance with GS1 standards and GDSN requirements. Serve as a subject matter expert for complex data issues and escalations. Facilitate training, onboarding, and documentation of workflows while providing mentorship. Conduct data validation, quality assurance, and audits to enhance processes. Execute data entry and perform quality checks for SyaaS clients.Customer/Technical Support & Sales Representative
Teleperformance, EGS, ResultsCX, Startek · 2013 — 2018Provide Tier 1 technical support and billing assistance to customers. Address and troubleshoot various customer issues while managing accounts. Achieve and sustain high customer satisfaction scores and recognized as a subject matter expert. Offer floor support and engage in peer knowledge sharing.
Skills & Expertise
Education
- Bachelor of Science in PsychologyTrinity University of Asia · 2010 — 2013
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