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Karl A. — Mid-Level Virtual Sales Assistant from Philippines

Karl A.

Mid-Level Virtual Sales Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Karl Adrian R. is an experienced professional in the BPO industry, leveraging his extensive background in customer service and sales support to drive organizational success. Having worked as a Virtual Sales Assistant for K2 Renew, a solar company, he excelled in client communication, lead management, and administrative tasks within a fast-paced environment. Karl has also held roles as a Customer Service Representative at prominent companies including Panasiatic Solutions Inc., IQOR Talisay, and Teletech Bacolod. His career encompasses responsibilities in enhancing customer satisfaction and delivering effective solutions. With a strong foundation in quality assurance methods and a keen attention to detail, Karl brings a comprehensive skill set that includes advanced proficiency in computer applications. He holds educational qualifications from Carlos Hilado Memorial State College and is committed to furthering his impact in the industry while continuously growing professionally.

Experience

  • Virtual Sales Assistant

    K2 Renew- Solar Company · 2025 — 2026
    Supported sales operations by managing customer communications, assisting in lead generation, and performing administrative tasks.
  • Customer Service Representative

    Monster Group · 2022 — 2024
    Implemented strategies to meet customer needs and enhance overall satisfaction through effective service delivery.
  • Customer Service Representative

    Teletech Bacolod · 2019 — 2021
    Responded to customer concerns and inquiries while contributing to overall service quality improvement.
  • Customer Service Representative

    IQOR Talisay · 2018 — 2019
    Processed customer requests and complaints, ensuring prompt and accurate service delivery.
  • Customer Service Representative

    Panasiatic Solutions Inc. · 2016 — 2017
    Handled customer inquiries and provided resolutions, maintaining high levels of customer satisfaction.
  • Customer Service Representative

    null · 2004 — 2011
    Engaged with customers to address inquiries and resolve issues, ensuring satisfaction through effective communication.
  • Quality Analyst

    null · 2004 — 2011
    Assessed service quality by evaluating interactions and providing feedback to enhance customer experience.

Skills & Expertise

Education

  • null
    Carlos Hilado Memorial State College · 2015 — 2016
  • null
    Negros Occidental High School · 2011 — 2015

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