Karla M.

Karla Mae B. is an experienced Customer Service Representative with a solid background in healthcare, travel, and construction-related support services. She spent over three years at TelePhilippines Inc. in Davao, handling inbound and outbound calls to assist members and providers with health insurance eligibility verification and scheduling appointments, directly supporting the healthcare industry. From June 2023 to January 2025, Karla provided chat and email support for an international travel account, demonstrating her proficiency in problem solving and utilizing Google Suite tools. Most recently, from January 2025 to July 2025, she conducted cold calling outreach to offer services for a roofing company. Karla's education in BS Psychology from San Pedro College and Davao Doctor’s College complements her hands-on customer support experience across multiple business domains.