Karlien M.
Mid-Level Office Administration and Operations Manager
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About
Karlien M. is an accomplished Office Administrator and operations manager with a background supporting financial administration, office coordination, and bookkeeping in industries including hospitality, financial services, retail, photography, and remote transcription. With documented experience as operations manager and branch manager at The Daily Coffee Café, she managed all aspects of multi-branch café operations, including bookkeeping support, staff management, payroll administration, and compliance with health and labour regulations. Her earlier roles in the financial sector at Franmar Collection Enterprises CC included debtor management, VAT preparation, financial reporting, and document control, serving key clients such as ABSA. Proficient in Microsoft Office, Sage Pastel, and Xero, Karlien M. contributes expertise spanning financial data entry, invoicing, supplier liaison, and remote transcription for platforms like Rev and TranscribeMe! She is fluent in Afrikaans and English and holds industry-relevant certifications including Xero and Sage Pastel Partner Practitioner.
Experience
Operations Manager
The Daily Coffee Café – Langebaan & Vredenburg · 2023 — 2026Oversaw daily café operations spanning two branches, coordinated floor management, maintained service standards, managed financial documentation and bookkeeping support using systems like Sage Pastel Partner V18 and Xero, supervised stock control and procurement, and provided HR administration including payroll preparation, staff scheduling, and records management. Interfaced with accountants, managed Health & Safety compliance, supported ongoing staff development and menu training, and worked directly with external Labour Law consultants to ensure proper documentation.Branch Manager (New Store Opening)
The Daily Coffee Café – Malmesbury · 2022 — 2022Directed the launch of a new café branch, taking operational charge from opening day. Handled staff recruitment, training, and management, managed stock and supplier relations, oversaw daily cash-ups and financial reporting, and organised functions and events while maintaining customer service standards.Waitress
The Daily Coffee Café – Langebaan & Vredenburg · 2019 — 2022Provided customer service on the floor, supported operational tasks, and assisted with stock control and administrative duties.Transcriptionist
Rev / TranscribeMe! · 2020 — PresentHandled transcription assignments for both general and legal content, contributing to projects at Rev and TranscribeMe!.Office Manager / Financial Assistant
Franmar Collection Enterprises CC – Krugersdorp · 2015 — 2019Managed daily office activities in a financial environment, supervised staff recruitment, training, and scheduling, maintained document systems, handled invoicing, payroll administration, debtors and creditors management, and prepared VAT information and reconciliations for accountants. Liaised with lawyers, handled CIPC and CDC documentation, resolved escalated client queries, and assisted with marketing, social media, and website content management.Tracer & Debt Collector
Franmar Collection Enterprises CC – Krugersdorp · 2010 — 2014Monitored overdue and delinquent accounts, processed payments, communicated with clients regarding payment plans and settlements, maintained customer financial records, and carried out general administrative tasks.Freelance Footprint Agent
Google – Johannesburg · 2014 — 2014Assisted with Google Maps development through on-site data collection and market research.Freelance Photographer & Assistant Designer
Big Bang Studios – Cape Town · 2014 — 2014Executed event and advertising photography, managed invoicing and billing for clients, contributed to web design, and supported marketing and sales initiatives.Waitress
Pearly’s Restaurant – Langebaan · 2006 — 2010Trained new waitrons, coordinated staff scheduling, participated in stock taking and inventory tasks, and supported large-scale event organisation.Chef
Balthazar Restaurant & Wine Bar – Cape Town · 2005 — 2006Conducted stock taking and ordering, performed ad hoc administrative work, and worked across all kitchen sections with a focus on the pastry department.
Skills & Expertise
Education
- Diploma in PhotographyInstitution not specified · — — 2014
- Chef DiplomaInstitution not specified · — — 2005
- Matric CertificateInstitution not specified · — — 2004
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