Karlos R.
Mid-Level Business Development Manager
Open to offersNew to PlatformAbout
Karlos R. D. is a seasoned professional in the customer service and sales industries, demonstrating substantial expertise as a Customer Relations Manager and Business Development Executive. After completing his education at Arellano University, he began his career at Sykes Asia, where he excelled as a Credit/Travel Specialist, handling sales and customer accounts for major travel websites. His career progressed to roles like Provisioning Officer at Acquire Asia Pacific, where he managed customer service and technical support requests for telecommunication projects in Australia and New Zealand. He also served as a Technical Support T2 at Convergys Philippines, providing technical assistance for SaaS platforms. At Concentrix Philippines, Karlos was awarded the 'Rockstar of the Year' for his contributions to customer service for a leading ride-sharing app. His entrepreneurial spirit led him to co-own Tea N Tea/Ranigans, overseeing daily operations and supplier management. Later, as Team Leader at AZOVA Health Inc, he managed teams for solar panel and security system sales, and at EUCannaJobs OU, he continued his success in business development. Karlos currently focuses on sales management and appointment setting, leveraging his lead generation and CRM tool skills to drive success in B2B environments.
Experience
Appointments Executive
Trade Algorithm Ltd UK · 2025 — 2026Coordinated client appointments while supporting operational workflows for trading technology solutions.Virtual Assistant
Virtual Champs Global · 2024 — 2025Performed cold calling, email and SMS outreach, and lead generation as part of marketing campaigns.Sales Manager / Appointment Setter
Maptoppers Inc · 2025 — 2025Led outreach campaigns for the SEO Domination package targeting service-based businesses across the U.S. Conducted outreach via cold calls, emails, and LinkedIn to secure sales appointments.Team Leader, Sales Operations Manager
AZOVA Health Inc · 2019 — 2023Handled client accounts and trained salespeople for solar panel installations and security systems across private, public, and government sectors.Business Development Executive
EUCannaJobs OU · 2023 — 2023Supervised client accounts and sales teams related to solar panel installations and security systems. Conducted training sessions and engaged in social media management.Account & Area Manager
Green Energy Containment Solutions Inc · 2020 — 2021Managed various operational functions including daily tasks, team management, and supplier sourcing for products.Business Integrity Analyst
TaskUS PH · 2018 — 2019Reviewed jobs and tickets completed by representatives using an AI-powered tool for a major social media platform. Conducted quality assurance, social media management, and client calibrations.Customer Relations Manager
Concentrix Philippines · 2017 — 2018Facilitated customer service for a leading pooling, ride-sharing, and food delivery application catering to the United States, Australia, and New Zealand. Utilized Zendesk for operational tasks.Technical Support T2
Convergys Philippines · 2016 — 2017Delivered technical support for a SaaS-based account through phone and chat channels. Engaged in upselling for a tax management software and provided assistance with tax forms.Credit/Travel Specialist, English Coach, Team Lead
Sykes Asia · 2014 — 2016Managed a customer service team and assisted nesting agents. Delivered customer service and sales for travel websites, offering products such as flight tickets, hotel reservations, and car rentals. Worked as a Credit Specialist for a prominent American bank, managing customer accounts, disputes, fraud reports, escalations, and credit card solutions.Provisioning Officer Tier 2
Acquire Asia Pacific · 2016 — 2016Addressed managerial requests from the customer service, sales, and tech support departments for a telecommunications company based in Australia and New Zealand. Resolved issues related to services provided to consumers and corporate clients in both B2B and B2C contexts.Co-Owner
Tea N Tea/RanigansOversaw daily operations while managing teams and supply chains for food ingredients and collectible items.
Skills & Expertise
Education
- CollegeArellano University · 2010 — 2012
- High SchoolArellano University · 2006 — 2010
Interested in this professional?
Sign in as an employer to save this profile or invite Karlos R. to a job.
Sign in as an employer