Kary M.
Mid-Level Customer Support Representative
Open to offersNew to PlatformAbout
Kary Mae E. is an experienced Administrative Support Specialist with a background spanning customer support, content moderation, and procurement coordination. She has worked in the BPO sector with Probe CX and IntouchCX, focusing on high-volume email & inbox management, customer record updates, and resolving guest and host issues for an Airbnb account through customer support (email, chat & voice). In her role as a Content Moderator, she ensured platform policy compliance by reviewing, flagging, and handling sensitive user-generated content. Her administrative expertise also extends to the procurement industry at Roxas Holdings Inc., where she organized calendar scheduling for executive staff, managed procurement documentation, and facilitated inter-department communication. Kary Mae E. is skilled in file organization, escalations, and maintaining accuracy in fast-paced, remote work settings across the customer service and procurement sectors.
Experience
Content Moderator
null · 2025 — PresentReviewed user-generated content for compliance with platform guidelines and policies. Identified, flagged, and removed content that violated policies while maintaining accuracy, consistency, and confidentiality in handling sensitive materials. Documented moderation actions and followed set escalation procedures, meeting quality and productivity targets in a fast-paced environment.Airbnb Account (Blended)
IntouchCX · 2022 — 2024Managed concerns from guests and hosts through email, chat, and voice support. Processed bookings, cancellations, refunds, and rebookings while documenting cases and following service guidelines to maintain high customer satisfaction with effective communication.Non-Voice Sales Account
Probe CX · 2021 — 2022Handled a large volume of email inquiries. Organized inboxes to facilitate timely responses and updated customer records while adhering to quality standards.Procurement Staff & Personal Assistant of AVP
Roxas Holdings Inc. · 2021 — 2021Coordinated equipment requirements and vendor quotations. Organized procurement records and meeting schedules while supporting inter-department communication and managing the scheduled meetings of the Assistant Vice President in the Procurement Department.
Skills & Expertise
Education
- Bachelor of Science in Medical Laboratory Science (1st Year)Our Lady of Fatima University · 2021 — Present
- Senior High School – General Academic StrandMontessori Professional College of Asia · 2018 — 2020
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