Kasey K.
Mid-Level Security Sales Specialist
Open to offersNew to PlatformAbout
Kasey C. is a seasoned professional specializing in customer service and sales support within the security and safety sector. As a Sales and Product Specialist at Doculam in Durban, she excelled in solution-based selling, enhancing market presence across Southern Africa. Her proficiency in managing client relationships, along with her capability to leverage product demonstrations and tailored proposals, resulted in significant revenue growth and expanded account value through strategic cross-selling initiatives. Kasey's career began as a Front Desk Receptionist at the same company, where she adeptly handled a high volume of customer inquiries. Her academic pursuits include an HCIT NQF Level 5 in Media Information Technology and a NQF Level 2 in Automotive and Manufacturing Engineering, fostering a well-rounded technical foundation. Her adept skills in client support, complaint resolution, and efficient internal team collaboration underscore her contribution to streamlined business operations and improved client experiences.
Experience
Sales and Product Specialist
Doculam · 2024 — 2025Drove client engagement and solution-based selling across Southern Africa's security and safety sector. Led effective customer engagement and follow-up that contributed to sales growth. Oversaw key accounts by identifying cross-selling opportunities and tailoring proposals based on purchasing trends. Conducted outreach to security companies, resellers, and corporate clients for strategic client expansion. Delivered product training, demonstrations, and presentations to enhance client understanding and increase product adoption. Partnered with internal teams and suppliers to efficiently meet client needs.Front Desk Receptionist
Doculam · 2021 — 2024Managed a large volume of customer calls and inquiries daily. Supported sales by engaging customers effectively and following up on their needs. Handled key account maintenance through accurate record-keeping and communication via phone, email, and postal mail. Operated the centralized switchboard, efficiently routing incoming calls. Performed multiple administrative tasks while adhering to time-sensitive deadlines in a fast-paced setting. Ensured client and company confidentiality in all communications. Coordinated the distribution of materials for learners, maintaining organization and timely access.Academic Administrator
Richfield Graduate Institute of Technology · 2014 — 2015Tracked expenses and maintained financial records to support the administration's financial health. Administered complaints by listening carefully, resolving issues quickly, and escalating as necessary. Facilitated smooth daily operations to ensure all administrative processes functioned effectively.Sales and Customer Service
Spitz Footwear · 2012 — 2013Provided exemplary customer service, converting casual shoppers into loyal customers through engaging interaction. Maintained relationships with over 30 clients and ensured the efficient management of customer inquiries. Streamlined store layout by effectively restocking and rearranging products for an inviting shopping experience. Created informative signage and tags that influenced customer purchasing decisions.
Skills & Expertise
Education
- NQF Level 2, Automotive And Manufacturing Component Automotive EngineeringToyota South Africa Manufacturing Academy · — — 2017
- NQF Level 5, Media Information TechnologyPC Training And Business College · — — 2014
- NQF Level 4, Matric National Senior CertificateMariannridge Secondary · — — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Kasey K. to a job.
Sign in as an employer