KASSANDRA K.

You should hire me because I bring over 13 years of customer service experience in the BPO industry, including customer support, technical support, chat support, and quality assurance. I have strong communication, problem-solving, and multitasking skills, and I remain calm and professional when handling customers. I am a fast learner, dependable, and able to work independently or as part of a team. I am committed to providing excellent customer service, meeting performance goals, and contributing to the success of the company. I am eager to learn new processes, adapt quickly, and make a positive impact from day one.

• Customer Service Representative

  Freight Process Outsourcing Solutions Inc · 2025 — 2026
  It was a logistics account where I assisted customers by scheduling and rescheduling package pickups, providing delivery status updates, and addressing shipment-related inquiries. I ensured accurate information was entered into the system, coordinated requests efficiently, and delivered timely, professional customer service.

• Customer Service Representative

  Valuelabs Philippines Inc. · 2024 — 2025
  It was a sales account where we purchased vehicles from customers. My role involved gathering accurate information about each vehicle, including its condition, whether it was still running, its color, mileage, and other relevant details. I ensured all information was documented accurately and guided customers through the process while providing excellent customer service.

• Quality Analyst

  Virtual Staffing Solutions · 2023 — 2024
  I supported multiple accounts, including mortgages, real estate, and bookings. I monitored and evaluated customer interactions to ensure compliance with company standards, identified areas for improvement, and provided constructive feedback and coaching to agents. I analyzed performance trends, prepared quality reports, and worked closely with team leaders to improve customer satisfaction, accuracy, and overall service quality while meeting client expectations.

• Your Membership Limited Corporation

  Family Support Specialist · 2022 — 2023
  Assisted families with children enrolled in educational programs by handling support-related inquiries, providing accurate information, and resolving concerns. Delivered tailored solutions based on each family's needs, maintained clear and professional communication, documented interactions accurately, and ensured timely follow-ups to provide a positive customer experience.

• Technical Service Representative

  Sykes Asia Inc · 2019 — 2022
  Handled technical inquiries and troubleshooting for products and services such as Wi-Fi, Chromecast, Google Home, and other connected devices. Guided customers through step-by-step troubleshooting, diagnosed and resolved technical issues, documented cases accurately, and provided timely, professional support to ensure customer satisfaction.

• Customer Service Representative

  Wipro BPO Philippines LTD · 2017 — 2019
  Handled customer inquiries for a retail account by providing product information, assisting with orders, addressing billing and delivery concerns, resolving customer issues, and ensuring timely, accurate responses. Maintained a professional and customer-focused approach to deliver a positive shopping experience.

• Chat Support Representative

  24/7 Customer Service Philippines · 2015 — 2017
  Handled customer support for a telecommunications (TELCO) account by assisting with mobile phone services, billing inquiries, account management, and technical troubleshooting. Provided clear explanations of plans, features, and charges, resolved customer concerns efficiently, documented interactions accurately, and delivered excellent customer service while meeting quality and performance standards.

• Email Support Representative

  Eperformax Cebu · 2014 — 2015
  Handled customer support via email for a retail e-commerce account, assisting both buyers and sellers with a wide range of inquiries. Provided updates on order status, shipping and delivery, returns, refunds, account concerns, and platform policies. Resolved issues promptly, documented customer interactions accurately, collaborated with internal teams when needed, and delivered clear, professional communication to ensure a positive customer experience.

• Customer Service Representative

  Eperformax Cebu · 2013 — 2014
  Handled customer support for a retail e-commerce account, assisting both buyers and sellers with their inquiries. Provided updates on order status, delivery and shipping, returns, refunds, account concerns, and platform policies. Resolved issues efficiently, documented interactions accurately, and ensured a positive customer experience through clear and professional communication.

• Customer Service Representative

  Expert Global Solutions · 2012 — 2013
  Handled customer support for a newspaper subscription account, assisting customers with new subscriptions, renewals, cancellations, billing inquiries, payment concerns, delivery issues, and general account inquiries. Provided accurate information, resolved customer concerns efficiently, documented interactions, and delivered professional, customer-focused service.

• Bachelor of Science in Nursing

  Southwestern University · 2009 — 2010
• Bachelor of Science in Nursing

  Dona Remedios Trinidad Romualdez Medical Foundation · 2003 — 2007
• Secondary

  Tacloban Montessori High School · 1999 — 2003
• Primary

  Asian Development Foundation College · 1993 — 1999