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Kate A. — Mid-Level Executive Assistant from Philippines

Kate A.

Mid-Level Executive Assistant

Philippines 2-3 years 6 - 10 USD per hour
Actively lookingNew to Platform
Languages
EnglishSpanish
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About

Kate A. is a dedicated Executive Assistant known for excellence in project management, email triage, calendar management, and e-commerce administration. Based in Pasig, Philippines, she leverages her proficiency with Google Workspace, Slack, Notion, and Shopify to support executive needs and optimize workflows. Kate's professional journey includes her current role as a Disability & Life Insurance Specialist at Sun Life, where she manages insurance inquiries and ensures compliance in a dynamic environment. Her experience at Alo Yoga involved handling order support and fulfillment for over 400 daily orders, maintaining efficient customer interactions. Previously, as a Guest Support & Operations Assistant for Airbnb, she optimized 17 rental listings to enhance visibility and guest engagement. In the financial sector, her work with Mastercard accounts involved resolving client issues and maintaining high-quality support standards. Kate holds undergraduate studies in Psychology from ICCT Colleges and is well-equipped with remote work capabilities.

Experience

  • Disability & Life Insurance Specialist

    Sun Life · 2026 — Present
    Provided assistance to 30–50 customers daily through phone and chat support, covering disability and life insurance inquiries such as claims, policy benefits, eligibility, and account updates. Investigated complex insurance cases by reviewing policy information and guiding customers through next steps while ensuring compliance. Maintained strong operational performance by adhering to Quality Scores and accuracy metrics, while overseeing policy documentation and case follow-ups.

  • Customer Support & Operations Specialist

    Alo Yoga Customer Support · 2025 — 2026
    Oversaw order support and fulfillment for over 400 daily orders using Shopify, ensuring effective shipping coordination and issue resolution in a high-volume e-commerce setting. Managed more than 50 customer interactions a day through chat, email, and phone, addressing inquiries and concerns regarding orders and delivery. Processed over 100 weekly returns and maintained organized records to support accurate resolutions.

  • Guest Support & Operations Assistant

    Short-Term Rental / Airbnb Host Support · 2025 — 2025
    Enhanced 17 short-term rental listings by optimizing photos and descriptions to boost visibility. Managed booking calendars, supporting approximately 20+ guest stays weekly while maintaining scheduling accuracy. Responded to more than 40 daily guest inquiries, ensuring timely communication regarding bookings and property requests.

  • Customer Expert II – Financial Services Support

    Mastercard Account (BPO Environment) · 2024 — 2025
    Handled over 30 customer interactions daily via phone, addressing issues related to transactions, billing, and card services in a fast-paced environment. Investigated account concerns and documented case details while maintaining professionalism and compliance. Collaborated with cross-functional teams to escalate high-priority financial cases and enhance resolution workflows.

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