Kate J.
Mid-Level Customer Support Team Leader
Open to offersNew to PlatformPortfolios
About
Kate Joyce D. A. holds a Bachelor of Arts in English from St. John Paul II College of Davao and a Bachelor of Secondary Education majoring in English. She has an extensive background in customer support, having worked as a Technical Support Representative at Teleperformance Davao for Comcast from January 2017 to January 2018. Her skills in team management have been honed through her role as a Team Leader for Chat/Email Customer Support at Vital Records Online from January 2024 to January 2026. Kate also served as a Pre-Sales Associate at Sutherland Global Services for Everquote, contributing from August 2021 to December 2023. Additionally, she gained experience as a Customer Service Representative for GoGoGrandparent, focusing on on-demand services for seniors from May 2018 to January 2021. Kate's expertise in CRM proficiency and her adaptability and flexibility in sales and marketing techniques make her a valuable asset in diverse professional environments.
Why hire me
You should hire me because I am highly adaptable, tech-savvy, and deeply passionate about delivering great user experiences. From technical support to pre-sales and team leadership, my diverse background means I can adapt quickly to your specific platform and workflow. I am driven by performance metrics like CSAT, and I am ready to bring that exact focus to your support team to help retain and delight your customers.
Experience
Team Leader, Chat/Email Customer Support
Vital Records Online · 2024 — 2026Led a team in handling customer support inquiries via chat and email, ensuring effective communication and service delivery.Cold Caller
Manila Marketing Group · 2026 — 2026Conducted cold calling to engage potential clients and promote services, contributing to lead generation efforts.Pre-Sales Associate
EVERQUOTE · 2021 — 2023Engaged with customers to qualify leads and provide informational support regarding services, optimizing the pre-sales process.Customer Service Representative
GoGoGrandparent · 2018 — 2021Handled customer inquiries and provided assistance regarding on-demand services for seniors, ensuring a positive service experience.Technical Support Representative
COMCAST · 2017 — 2018Provided technical support services to customers, addressing their inquiries and resolving technical issues related to products and services.
Skills & Expertise
Education
- Bachelor of Secondary Education major in EnglishSt. John Paul II College of Davao · 2013 — 2016
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