Kate S.

Experienced customer support and operations professional with over 12 years of experience across technical support, e-commerce customer service, recruitment, outreach, and client-facing roles, including 7 years of experience in B2B and B2C sales. Proven ability to handle high-volume inquiries, manage outbound and inbound communication, resolve complex concerns, and deliver excellent service across international accounts in the US, Australia, Canada, the UK, and China.

Core strengths include client onboarding, stakeholder communication, requirements gathering, CRM and data management, cross-team collaboration, and documentation accuracy. Experienced in managing end-to-end onboarding processes, setting clear expectations, and ensuring smooth coordination between clients and internal teams.

Strong background in technical support and ticketing systems, with hands-on experience using Zendesk for logging, tracking, prioritizing, and resolving issues while ensuring compliance with Service Level Agreements (SLAs). Skilled in troubleshooting user and system-related concerns and managing escalations to ensure timely resolution.

Experienced in e-commerce operations and order management using Shopify and NetSuite, including order processing, billing support, returns handling, and providing real-time customer updates. Demonstrates strong attention to detail through SKU management and product familiarization, ensuring accuracy in listings and fulfillment.

Solid experience in recruitment, outreach, and client relationship management, including LinkedIn and email outreach, candidate sourcing, lead generation, and client coordination. Experienced in job posting and basic SEO optimization, as well as managing terms and conditions via DocuSign, ensuring contracts are reviewed, tracked, and signed on time while maintaining compliance.