Katerine M.

Katerine M. is an experienced Customer Support Specialist and Virtual Assistant, based in La Romana, Dominican Republic, with a history of supporting both the nonprofit and business process outsourcing sectors. At Alorica, she delivers customer service through multiple channels—including chat, phone, and email—handling issue resolution, sales interactions, and contributing to customer retention and revenue. Her responsibilities extend to supporting recruitment, team training, and workflow improvements, as well as onboarding new hires. In the nonprofit domain, Katerine assisted with donor outreach, relationship management, and social media management to enhance engagement. She is proficient with CRM tools, Microsoft Office, and Microsoft Teams, and is fluent in Spanish and English. Katerine holds a high school diploma with honors from Saint Nicholas School and is currently pursuing a bachelor’s degree in International Relations at UNICARIBE.