Katherine G.
Mid-Level Administrative and Operations Assistant
Open to offersNew to PlatformAbout
Katherine G. is a seasoned Administrative and Executive Assistant with over three years of specialized experience in the insurance industry across various U.S. regions. Based in Bogotá, Colombia, Katherine has honed her skills in supporting office workflows, managing documentation, and coordinating processes. In her role as an Administrative Supervisor at Property Claim Group USA, she excels in processing claims, organizing tracking reports, and maintaining cross-departmental documentation. Her expertise extends to creating productivity reports and managing teams to enhance operational efficiency at Brisk Settlements. With an acute attention to detail, she effectively handles documentation accuracy, verifies invoices, and updates internal reports. Katherine's contributions have improved CRM systems, streamlined team workflows, and elevated client satisfaction. Her proficiency in documentation management, CRM & case management systems, and process coordination makes her a valuable asset focused on achieving organizational efficiency.
Experience
Administrative Supervisor
PROPERTY CLAIM GROUP USA - FLORIDA · 2025 — PresentProcessed office correspondence and uploaded documents to the CRM while notifying relevant team members. Reviewed scopes and estimates for accuracy, coordinating any discrepancies with management or contractors. Maintained documentation and organized tracking reports across various departments. Handled subpoenas and coordinated deposition schedules and required documentation. Managed claims by preparing necessary forms and monitored case progress with attorneys and adjusters. Provided weekly administrative summaries and updates to management.Administrative Operations Supervisor
PROPERTY SHIELD CLAIMS · 2024 — 2025Supervised workflows within the department and ensured all administrative tasks were completed promptly. Reviewed official correspondence and uploaded documentation to the CRM while verifying scopes and documentation before requesting estimates. Managed internal databases and handled document preparation along with email drafting, maintaining tracking reports for ongoing cases and processes. Identified issues in assigned departments and communicated solutions to management.Administrative Coordinator
PROPERTY CLAIM GROUP USA - CALIFORNIA · 2024 — PresentRequested, organized, and verified scopes, invoices, and estimates from contractors, ensuring accuracy before processing. Reviewed estimates for correct client and company information while updating internal reports to support workflow improvements for the administrative team.Supervisor
BRISK SETTLEMENTS · 2024 — PresentCreated monthly productivity reports to facilitate performance improvements. Planned and scheduled team meetings, coordinating agendas and follow-ups. Ensured tasks were completed on time while maintaining workflow quality. Managed teams of up to 4 employees and supported daily operations.Administrative Assistant
THE PROPERTY CLAIM · 2023 — 2024Created new claims and organized case records within the CRM. Analyzed and maintained documentation across multiple departments while scheduling inspections and coordinating documentation with insurance companies and adjusters. Prepared forms and subpoenas and coordinated subpoena scheduling when necessary. Processed office correspondence and routed information to appropriate departments.
Skills & Expertise
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