Mid-Level Customer Service Specialist
Open to offersNew to PlatformKatherine E. A. is a multi-faceted professional with a wide-ranging career in customer service, office administration, telesales, and collections. She has held roles such as Tele-Sales Agent at Asticom Technology Inc., promoting internet services for Globe Telecom in the Philippines, and Customer Service Associate for Google Fi, where she managed technical inquiries and processed customer orders. Her expertise spans various industries, including real estate administration at the Quezon City Real Estate Board and financial account collections with HSBC and Concentrix, demonstrating her ability in handling account re-aging and payment solutions. In her role as Senior Process Executive at Cognizant, Katherine provided frontline support regarding financial documentation, showing her strength in managing compliance with financial regulations. In addition to administrative roles, she has been active in the artistic community as a social media manager and dance instructor, coordinating dance initiatives with organizations like WEDANCE and OXYCREW. Her skills in Microsoft Office Suite, graphic design using Canva, and project management highlight her diverse technical abilities.
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