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KATHERINE E. — Mid-Level Customer Service Specialist from Philippines

KATHERINE E.

Mid-Level Customer Service Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Katherine E. A. is a multi-faceted professional with a wide-ranging career in customer service, office administration, telesales, and collections. She has held roles such as Tele-Sales Agent at Asticom Technology Inc., promoting internet services for Globe Telecom in the Philippines, and Customer Service Associate for Google Fi, where she managed technical inquiries and processed customer orders. Her expertise spans various industries, including real estate administration at the Quezon City Real Estate Board and financial account collections with HSBC and Concentrix, demonstrating her ability in handling account re-aging and payment solutions. In her role as Senior Process Executive at Cognizant, Katherine provided frontline support regarding financial documentation, showing her strength in managing compliance with financial regulations. In addition to administrative roles, she has been active in the artistic community as a social media manager and dance instructor, coordinating dance initiatives with organizations like WEDANCE and OXYCREW. Her skills in Microsoft Office Suite, graphic design using Canva, and project management highlight her diverse technical abilities.

Experience

  • Senior Process Executive

    Cognizant · 2023 — 2025
    Provided frontline support to shareholders regarding account inquiries and investment options. Handled high call volumes while ensuring swift and accurate resolutions to shareholder issues.
  • Collections Officer

    HSBC- Hongkong and Shanghai Banking Corporation · 2022 — 2023
    Contacted customers to collect overdue payments on credit card accounts, using effective communication to encourage resolution. Maintained and updated customer account records in accordance with billing information.
  • Advisor I, Collections

    Concentrix · 2021 — 2022
    Managed collections for Westpac and St George Bank credit card accounts, ensuring timely follow-up on overdue balances. Responded to customer inquiries and provided clear explanations regarding account-related concerns.
  • Customer Service Associate

    Accenture Inc. · 2022 — 2022
    Assisted customers in resolving technical issues and handled account activation requests. Processed and tracked customer orders to ensure timely updates and accurate delivery.
  • Tele-Sales Agent

    Asticom Technology Inc. · 2019 — 2020
    Promoted and upsold Globe Telecom's internet services to customers across the Philippines through both outbound and inbound calls. Provided customer service to international accounts, addressing inquiries with clarity and professionalism.
  • Administrative Assistant / Customer Service Associate

    Queensland Gas / QLD Gas Inc.
    Handled inbound customer calls related to bottled gas orders and billing inquiries. Processed invoices and managed customer accounts, ensuring accuracy in records and service requests.
  • Social Media Manager / Poster Editor

    Yemisi Akinnye / US Client
    Managed and maintained the brand's Facebook and Instagram accounts while creating engaging social media graphics using Canva. Scheduled and published content to promote events and initiatives.
  • Social Media Manager / Poster Editor

    Ekko Digital United Kingdom Client
    Oversaw the client's social media presence by designing visual content and managing posts on Facebook and Instagram. Collaborated with the client to ensure designs met brand requirements.
  • Social Media Manager / Poster Editor

    Mountain Movers Creative Arts / US Client
    Developed and managed monthly content calendars for social media platforms. Created promotional materials and maintained a consistent brand identity across posts.

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