Katherine M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Katherine M. is a seasoned professional with a diverse background in customer support and education, demonstrating exceptional adaptability and expertise across various industries. As an Appointment Setter at California Garage Services, she applied her robust CRM management skills to effectively manage lead follow-ups and coordinate detailed schedules between clients and technicians. Her role as a Customer Support Associate at TaskUs saw her addressing high-volume requests and coordinating complex issue resolutions, enhancing workflow efficiency through collaboration and best practice sharing. Katherine also excelled as a Player Support Consultant at Side Inc., providing comprehensive in-game assistance and resolving technical issues with a professional touch. Her experience extends to education, having served as an ESL Teacher at 51Talk, where she crafted customized English lessons for international learners. Katherine holds a Bachelor's degree in Secondary Education, majoring in English, from Colegio De San Juan de Letran-Manaoag.
Experience
Appointment Setter
California Garage Services · 2026 — 2026Executed outbound calls to potential clients for scheduling garage door service appointments. Maintained precise customer records utilizing CRM tools and confirmed appointments while coordinating schedules between clients and technicians.Customer Support Associate
Step-up SME | TaskUs – La Union · 2023 — 2025Managed a high volume of requests and ensured accurate record-keeping. Facilitated issue resolution across teams while assisting customers via phone and email with account inquiries, order matters, and refund requests.Player Support Consultant (Freelance)
Side Inc. · 2023 — 2025Provided in-game support and addressed player issues through email on various platforms. Resolved bug reports and account access queries professionally.ESL Teacher
51Talk · 2020 — 2024Instructed English as a second language online for international students, tailoring lessons to foster student progress.Customer Support Associate
iQor PH · 2021 — 2022Delivered phone-based support for a retail account, handling customer inquiries and facilitating order placements. Conducted research to resolve account issues and adhered to compliance standards.Faculty Member
Cherished Moments School · 2018 — 2020Taught English to junior high school students, designing curriculum and assessing student performance. Engaged in parent-teacher interactions and acted as a liaison to address community concerns.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishColegio De San Juan de Letran-Manaoag · 2014 — 2018
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