Katherinne C.
Mid-Level Bilingual Customer Service Representative
Open to offersNew to PlatformAbout
Katherinne A. is a professional in Modern Languages with advanced proficiency in translation and intercultural communication. Currently a Bilingual Customer Service Representative at Profesor X in Medellin, she also serves as a legal assistant for Ovadia Law Group, a Florida law firm specializing in car accident and personal injury claims. Her responsibilities include document creation using court platforms, managing a high volume of legal cases, and liaising with lawyers and opposing counsel regarding insurance claims and court filings. Previously at Konecta, Katherinne resolved customer inquiries in English and Spanish as a First Contact Resolution Representative and supported junior agents, employing her expertise in multitasking and organization within customer service and legal support domains.
Experience
Bilingual Customer Service Representative
Profesor X · 2023 — PresentServes as a legal assistant, handling document creation for various cases and clients at Ovadia Law Group in Florida. Engages in high-volume case management, prioritizing patient needs and resolutions. Communicates with opposing counsel via email to gather information on demands, such as insurance claims or court filings.Customer Service Representative
Konecta · 2022 — 2023Addresses customer needs during first-contact resolutions through calls and chats in English and Spanish. Resolves issues related to refunds and product replacements. Provides guidance to Junior Agents while managing sensitive cases, ensuring customer complaints are handled with empathy to foster loyalty.
Skills & Expertise
Education
- Professional in Modern LanguagesUniversidad ECCI - Medellin, Colombia · — — 2023
- High School DiplomaInstitución Educativa De La Sagrada Familia - San Andrés, Colombia · — — 2018
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