Kathlea R.

Kathlea R. is a dedicated professional with experience in the BPO and legal services industries, specifically in roles requiring strong customer service and sales skills. As a Telemarketer at Quality Leads BPO, she specialized in Medicare customer service, adeptly managing inbound and outbound calls, emails, and live chat support to provide crucial information regarding Medicare plans and claims. Her role required her to expertly follow scripts, generate leads, and maintain meticulous communication records while meeting company standards and targets. Afterward, Kathlea transitioned to a sales role at WINIT Law Firm, where she excelled as a Sales Representative. Here, she assisted clients with traffic ticket cases, ensuring smooth booking processes through clear communication and efficient management of email and chat support. She focused on driving client acquisition and consistently achieved sales targets. Throughout her career, Kathlea has demonstrated proficiency in Microsoft Office and maintained a high standard of customer service.