kathleen S.
Senior Customer Service and Administration Professional
Open to offersNew to PlatformAbout
Kathleen S. is a Nairobi-based customer service and administration professional with over 11 years of experience supporting front-office and organizational functions across the education, research, telecommunications, and ICT sectors. As a Customer & Administrative Assistant at the East Africa Institute of Certified Studies, Kathleen manages client interactions, appointment scheduling, and maintains strict confidentiality and records compliance. Previously, as a Research Associate at the Applied Statistical Research Institute, she contributed to curriculum design, client advisement, and documentation management within academic frameworks. Kathleen also provided customer service at Horizon Contact Centre, directly supporting Orange Kenya clients, and held systems administration responsibilities at Techno-hub Company Limited, managing LAN systems and ensuring data integrity. Her background is enriched by competencies in data entry, appointment processing, and office administration across diverse business domains.
Experience
Customer & Administrative Assistant
East Africa Institute of Certified Studies · 2017 — PresentAssisted students, parents, and visitors with a welcoming approach and professionalism. Handled incoming calls, providing accurate information regarding courses and services while efficiently addressing inquiries. Supported various administrative processes such as document preparation and records management while ensuring office organization.Research Associate
Applied Statistical Research Institute · 2013 — 2016Developed academic curricula that adhered to CUE and East Africa’s Credit Accumulation and Transfer System standards. Guided clients on higher education requirements and institutional development. Prepared and managed educational documentation and reports, ensuring thorough review processes.Customer Service Representative
Horizon Contact Centre · 2012 — 2013Delivered customer support for Orange Kenya, addressing product and service inquiries effectively. Documented interactions with customers and escalated complex cases to appropriate departments. Ensured customer satisfaction by resolving queries in a timely manner.Systems Administrator
Techno-hub Company Limited · 2009 — 2011Oversaw the organization’s LAN system, managing user accounts and executing data backups. Responsible for installing and maintaining software, as well as implementing measures for virus prevention. Facilitated smooth ICT operations for both staff and clients.Office Administrator
Top Ten Mobiles · 2006 — 2008Managed customer care, telesales, and media relations. Handled the processing of orders and the preparation of local purchase orders while maintaining accurate records of correspondence.
Skills & Expertise
Education
- Bachelor of Science in MicrofinanceKenya Methodist University · 2006 — 2009
- Higher Diploma in Business Information SystemsComputer Pride Limited · 2006 — 2008
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