Kathleen T.
Mid-Level Healthcare Patient Care Coordinator
Open to offersNew to PlatformAbout
Kathleen P. is a dedicated Patient Care Coordinator with experience in healthcare administration, specializing in home health and clinical operations. She has served at BrightStar Care LLC (Home Health) and Optum Global Solutions, focusing on patient intake, EMR systems, and care coordination. Kathleen managed patient scheduling, referrals, prior authorizations, and insurance verification, and ensured accurate documentation for virtual clinic settings. She provided liaison support between patients and healthcare providers, maintained HIPAA compliance, and handled high-volume patient communications with professionalism. Kathleen’s role also covered ad hoc administrative support, interdepartmental collaboration, and continuity of care, utilizing Microsoft Office, Google Workspace, HubSpot CRM, Calendly, and CoverMyMeds to support healthcare delivery.
Experience
Patient Care Coordinator
BrightStar Care LLC (Home Health) · 2024 — 2025Oversaw patient intake and entered relevant data into Electronic Medical Records (EMR) systems in support of virtual clinic operations. Managed scheduling for patient appointments, referrals, and follow-ups to promote seamless care transitions. Acted as the main contact for patient phone support, clarifying care plans and addressing concerns. Maintained ongoing communication among patients, physicians, and nurses to facilitate care coordination, and completed various administrative tasks such as document preparation and records management.Healthcare Associate
Optum Global Solutions · 2021 — 2024Handled prior authorizations by reviewing insurance policies and verifying patient coverage eligibility for specific procedures. Conducted follow-ups with primary care offices to secure signed care plans, physician orders, and necessary documentation. Responded to high volumes of patient phone calls, delivering assistance and addressing inquiries in a professional manner. Supported compliance with healthcare regulations through diverse administrative tasks and collaborated with both internal teams and external partners to help maintain continuity of care.
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