Kathleen A.
Junior Administrative Support Specialist
Open to offersNew to PlatformAbout
Results-driven Administrative Assistant | Operations Coordinator | Customer Support Specialist with experience supporting business operations, project coordination, customer service, recruitment, and administrative functions. Skilled in managing schedules, documentation, payroll processes, bookkeeping, client communications, and cross-functional coordination while maintaining accuracy and efficiency. Experienced in providing chat, email, and phone support, assisting with onboarding activities, and supporting day-to-day business operations. Known for taking initiative, adapting quickly to new challenges, and delivering reliable support that helps businesses streamline operations and achieve their goals.
Why hire me
You should hire me because I have experience in both administrative support and customer service, which allows me to work well with clients while staying organized behind the scenes. In my previous roles, I handled scheduling, documentation, project coordination, and customer inquiries through phone, chat, and email. I'm detail-oriented, dependable, and a fast learner who can quickly adapt to new tools and processes. Most importantly, I'm looking for a long-term opportunity where I can contribute, continue learning, and become a reliable member of your team
Experience
Business Manager
K5-Tech Business Solutions Inc. · 2025 — 2026Oversaw daily operations to ensure effective coordination of administrative, financial, and project activities. Managed payroll processing, invoicing, budgeting, and compliance requirements while facilitating employee onboarding and maintaining documentation for accreditations and regulatory compliance. Prepared reports and business documentation to support management decisions.Additional Responsibility: Project Coordinator
K5-Tech Business Solutions Inc. · 2025 — 2026Coordinated project schedules, documentation, and resource communications for construction and technical initiatives. Supported a nationwide implementation of an AP Installation and IHW Works project across 220 sites and managed a body-counting system deployment for an international client, facilitating installations in 48 retail locations. Handled shipment logistics and permit processing to ensure timely project deployment and compliance. Maintained comprehensive project documentation and collaborated with various stakeholders to align on requirements and deliverables.Customer Support Representative (Payroll Account)
TaskUs - Ortigas · 2024 — 2025Provided support through chat, email, and phone for Gusto payroll software users, addressing account access issues, payroll processing inquiries, and tax-related questions. Resolved process and technical issues while ensuring compliance with data confidentiality requirements, supporting a diverse range of international clients.Part-Time Administrative Staff
K5-Tech Business Solutions Inc. · 2020 — 2023Maintained financial records by monitoring sales, expenses, and supporting documentation. Assisted with recruitment efforts, including job postings and onboarding processes while preparing billing documents and engaging with clients regarding billing presentations and collections.HR Intern (On-the-Job Trainee – 200 Hours)
SCOTLAND Food Group Corp. · 2022 — 2022Supported recruitment functions by posting job listings, screening candidates, and coordinating interviews. Assisted with employee onboarding and maintained records while preparing HR reports and ensuring adherence to company policies.
Skills & Expertise
Education
- Business AdministrationGuthrie Jensen Academy · 2025 — 2025
- Bachelor of Science in PsychologyFar Eastern University · 2019 — 2023
Photos
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