Kathleen J.
Mid-Level Psychology Utilization Officer
Open to offersNew to PlatformAbout
Kathleen Joy N. is a Providers Utilization Officer with experience in healthcare administration, psychology, and customer engagement. At Asalus Corporation, she analyzed medical providers’ practices, negotiated rates, and compiled analytics-driven reports using advanced Excel and business analytics tools to support cost containment and member affordability. With a background in clinical psychology from her internship at Mind Care Center – Perpetual Help Medical Center, Kathleen administered in-take interviews and psychological testing within strict protocols. Her earlier roles include CRM management and outreach as a virtual assistant in asset recovery, recruitment process execution as a human resource intern with Knowledge Channel Foundation, and large-volume call handling as a customer service representative at Concentrix. Across healthcare, professional services, and education sectors, she has contributed to multi-departmental collaboration and process improvement, with technical proficiency in Microsoft Office and IBM SPSS.
Experience
PROVIDERS UTILIZATION OFFICER
Asalus Corporation · 2024 — 2025Performed comprehensive analysis of medical providers’ utilization practices to detect inconsistencies and ensure compliance with company standards. Collaborated with both internal departments, such as Claims and MRD, and external healthcare partners to address issues and foster strong relationships. Created and delivered utilization reports and planning documents for stakeholders using advanced Excel and business analytics tools. Engaged in negotiations of provider rates to support cost containment and improve service affordability.CLINICAL PSYCHOLOGY INTERN
Mind Care Center – Perpetual Help Medical Center · 2023 — 2023Conducted intake interviews and psychological assessments with clients, ensuring adherence to professional standards for valid and reliable outcomes. Provided assistance and observed psychometricians in their daily activities to gain insights into their methodologies. Documented observations related to the operations of the mental health clinic.VIRTUAL ASSISTANT | PART-TIME
Pinnacle Assets Recovery, Inc. · 2023 — 2023Executed a minimum of 50 outbound calls, engaging with prospective clients. Maintained accurate contact information within the CRM system, leveraging the platform to fulfill various duties. Effectively communicated the company's services and advocacy to address client needs.HUMAN RESOURCE INTERN
Knowledge Channel Foundation, Inc. · 2022 — 2022Facilitated the complete recruitment process, which included sourcing candidates, conducting interviews, and managing onboarding and offboarding. Ensured data within the database remained current and precise. Coordinated with department heads and other interns to organize intern and employee engagement events.CUSTOMER SERVICE REPRESENTATIVE
Concentrix · 2020 — 2020Handled a significant volume of incoming calls while addressing customer complaints and offering appropriate solutions using available resources. Became familiar with over 50 products and services associated with the account, and reported any tool inaccuracies to the team.CAFÉ STAFF | PART-TIME
Work ‘n Play Co-Working Space / Ultima Cyber Cafe · 2019 — 2020Ensured the facility's cleanliness and functionality by checking appliances for any operational issues. Strictly followed recipe guidelines to serve complimentary drinks and accurately recorded income during shifts.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUNIVERSITY OF PERPETUAL HELP SYSTEM DALTA · 2021 — 2024
- Bachelor of Science in PsychologyFAR EASTERN UNIVERSITY · 2018 — 2020
- Science, Technology, Engineering, and MathematicsFAR EASTERN UNIVERSITY – HIGH SCHOOL · 2016 — 2018
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