Kathleen D.

Kathleen D. is an experienced professional in customer service with a specialization in the healthcare industry. She has served as a Senior Processor Representative for over eight years, demonstrating an unwavering commitment to resolving complex issues and providing high standards of customer service. Her career includes roles at organizations such as Optum Global Solutions and Tata Consultancy Solutions, where she handled customer inquiries, insurance verification, claims follow-up, collections, and billing. Kathleen's academic background is rooted in education, having served as an English Elementary Teacher at the Immaculate Conception School of Baliuag and a College Instructor at STI College of Baliuag. Her proficiency with multiple MS Office applications, ability to provide accurate information efficiently, and multi-tasking skills are well-regarded. Kathleen's trajectory also includes significant work with renowned companies like JPMorgan Chase, focusing on retail and banking sectors, particularly in the handling of credit card processes. Her extensive training in call handling for healthcare accounts and expertise with systems like Genesys Phone System Software underscore her technical capabilities. With a Bachelor of Secondary Education, Major in English from Bulacan State University, she brings robust educational and professional expertise to any role she occupies.