Kathrina C.
Mid-Level Operations and Sales Manager
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About
Kathrina C., an accomplished Operations & Sales Manager with a robust background in retail and food service, hails from Calumpit, Bulacan, PH. She demonstrated her expertise at iGadgets House, where she expertly managed daily operations and staff supervision from 2021 to 2026. With a strong focus on Customer Service Excellence, she skillfully handled escalations and ensured customer satisfaction. Her adeptness at Social Media Management facilitated content creation and efficient online inquiry responses. Previously, at Dream Wings Café in 2020, Kathrina excelled as a Cashier/Barista, managing POS transactions and maintaining high service quality. Her early career at Annchie's Gadgets from 2017 to 2019 saw her enhance customer experiences and meet sales targets through effective upselling. A Marilao High School alumnus, Kathrina's foundational skills include Sales & Upselling Techniques and Team Leadership.
Experience
Operations Manager
iGadgets House · 2021 — 2026Oversaw daily store operations and supervised staff, managed customer service escalations to ensure satisfaction, monitored inventory, procurement, and sales targets, created and curated content for social media, and responded to customer inquiries on company pages.Cashier / Barista
Dream Wings Café · 2020 — PresentHandled transactions using the POS system, prepared beverages while maintaining quality of service, and assisted customers with their inquiries.Sales Specialist
Annchie's Gadgets · 2017 — 2019Guided a diverse customer base in selecting products, effectively achieved sales targets through upselling techniques, and addressed customer concerns along with providing after-sales support.
Skills & Expertise
Education
- Senior High School GraduateMarilao High School (MHPNHS) · — — 2016
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