Katrina A.
Mid-Level Cargo Service Agent
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Katrina M. is experienced in the airline and air cargo industry, having served as a Cargo Service Agent and Cargo Representative with Philippine Airlines, SkyLogistics Philippines, Inc., and MacroAsia Airport Services from 2016 to 2025. She has handled cargo shipment inspection, verification, and acceptance in compliance with IATA, CAAP, and customs regulations. Her responsibilities included coordinating with clients, freight forwarders, and internal teams to manage shipment arrivals and departures, as well as providing customer service by addressing shipment queries and resolving issues efficiently. Katrina holds a Bachelor of Science in Tourism Management and has completed specialized trainings in Basic Cargo Handling, Dangerous Goods regulations, and Safety Management Systems, further enhancing her practical expertise at the Philippine Airlines Cargo Terminal in Metro Manila.
Experience
Cargo Service Agent
Philippine Airlines - MacroAsia Airport Services · 2022 — 2025Managed the acceptance of cargo shipments, ensuring adherence to specific regulatory standards. Provided exceptional customer assistance in addressing inquiries and troubleshooting issues. Engaged with clients and internal teams to facilitate the timely coordination of cargo arrivals and departures while maintaining compliance with industry regulations.Cargo Representative
Philippine Airlines – SkyLogistics Philippines, Inc. · 2016 — 2019Inspected and verified cargo shipments in accordance with airline and regulatory standards. Delivered high-quality customer service by addressing shipment inquiries and resolving issues. Collaborated with clients, freight forwarders, and internal teams for cargo coordination while ensuring compliance with IATA, CAAP, and customs regulations during intake.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementBataan Peninsula State University Main Campus · 2011 — 2015
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