Katrina R.
Junior Call Quality Assurance Analyst
Open to offersNew to PlatformAbout
Katrina R. is a detail-oriented professional with experience in call auditing (QA) and lead/data processing. During 2024–2025, she evaluated agent-to-lead interactions, monitoring quality and performance to ensure compliance with company standards and guidelines. In these fast-paced environments, Katrina identified errors and compliance issues, providing feedback for improvement and tracking key performance indicators (KPIs). Her responsibilities also included processing and organizing lead information, maintaining data accuracy, and verifying entries within internal systems. She utilized computer tools and applications to support efficient data entry, demonstrating strong attention to detail while managing multiple validation tasks. Katrina R. is a Senior High School graduate from Ugong Pasig National High School, bringing proven analytical thinking and computer proficiency to support operational efficiency.
Experience
Call Auditing (QA)
BUTTON UP ANAGEENT · 2024 — 2025Reviewed agent-to-lead interactions to assess quality and compliance, identified errors within calls, delivered feedback, monitored key performance indicators (KPIs), and documented audit findings to align with company standards.Leads Processing (Data Entry)
BUTTON UP ANAGEENT · 2024 — 2025Handled the entry and organization of lead information in internal systems, prioritized accuracy in data verification, managed task workflows, ensured data validation, and utilized computer tools to streamline processing.
Skills & Expertise
Education
- Senior High Graduate - General Academic Strand (GAS)Ugong Pasig National High School · 2014 — 2018
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