Katrina P.

Katrina E. is a Customer Service Representative with experience in the business process outsourcing (BPO) industry, notably at Algorhythm Call Center Services, Ubiquity Global Services, and Magic Inc. Specializing in roles such as Chat Support Specialist and Non-Voice Concierge Representative, Katrina E. managed customer inquiries through email, chat, and ticketing systems, consistently meeting service-level agreements while enhancing client satisfaction. She processed account activations, handled sensitive financial account information, and reviewed transaction records, demonstrating expertise in written communication and problem-solving. Her work maintaining brand standards and assisting with product recommendations contributed to receiving the Highest Average Quality Scorecard and Top 1 Overall Scorecard Award.