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Kayce J. — Senior Legal Administrative Assistant from Philippines

Kayce J.

Senior Legal Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Kayce G. is a seasoned Administrative Assistant with over 7 years of experience, currently serving at Axess Law. Her expertise lies in supporting daily legal operations and managing client needs, particularly in maintaining legal documents, client communications, and process improvement. Prior to this, she excelled as an Operations Team Leader at Transcom and Alorica PH, where she oversaw customer support and technical teams, improving product listing quality and customer satisfaction. At Telus International, she implemented performance improvement plans, enhancing team productivity and career growth. Throughout her career, Kayce has demonstrated proficiency in CRM systems like Salesforce and HubSpot, along with strong capabilities in client communication, reporting, and data analysis. Additionally, her educational background in Psychology from Taguig City University complements her adeptness in team leadership and customer service.

Experience

  • Legal Administrative assistance

    Axess Law Canada · 2024 — 2026
    Prepared, organized, and maintained legal documents and case files for accuracy and ease of retrieval. Managed client communications, scheduled appointments, and coordinated court dates, ensuring timely follow-ups. Assisted with drafting legal documents and conducting basic legal research while explaining estate planning services such as wills and Power of Attorney (POA) to clients. Provided information on estate planning packages and facilitated the booking of consultations and sales appointments. Handled calendars and administrative tasks to keep daily legal operations running smoothly.

  • Operations Team Leader/ Comcast Sales

    Transcom · 2023 — 2024
    Oversaw a team of technical support specialists in managing customer interactions and billing concerns while ensuring the resolution of complex technical issues to maintain high customer satisfaction. Identified sales opportunities during support calls and coached the team on effective techniques for improving conversion rates and upselling. Worked closely with the sales team to assist in deal closures while ensuring a balance of technical support and excellent customer service.

  • Operations Team Leader/ Quality Team Leader

    Telus International · 2018 — 2022
    Coached team members through one-on-one sessions to enhance work ethic and productivity while achieving strong KPI performance. Developed performance improvement plans aimed at increasing NPS and outlined coaching strategies for team members' promotion readiness. Analyzed customer experience data and key metrics to identify trends and facilitate informed decision-making. Prepared client reports with actionable recommendations, contributing to the enhancement of account performance and customer satisfaction.

  • Customer Support Seller

    Alorica PH · 2017 — 2018
    Assisted Amazon sellers with the creation and optimization of product listings by verifying product details and clear descriptions, which enhanced listing quality and visibility. Communicated with customers through phone, chat, and email to address inquiries and concerns, ensuring a timely and positive customer experience.