Kaye R.
Junior Customer Engagement and Lead Generation Specialist
Open to offersNew to PlatformAbout
Kaye R. is a seasoned Customer Engagement & Lead Generation Professional with substantial expertise gained over nearly four years in high-volume customer-facing roles in Sydney, Australia, complemented by 10 months of experience in outbound lead generation for U.S. Medicare campaigns. At HiRecruit BPO in Lucena City, Philippines, Kaye excelled as a Lead Generation & Outbound Calling Representative, managing over 100 outbound calls daily and achieving a 10–15% qualified transfer rate. Proficient in cross-cultural communication and objection handling, Kaye utilized tools such as Five9 to support high-volume activities. In customer engagement roles across Sydney's dynamic commercial locations, Kaye adeptly identified customer needs, employed consultative selling, and resolved inquiries with commercial awareness, underpinned by a Diploma of Business in Entrepreneurship from the Academy of Entrepreneurs. Fluent in English and Tagalog, and with basic proficiency in Spanish and French, Kaye possesses the linguistic agility to serve diverse customer profiles.
Experience
Customer Engagement Associate
Various - Sydney, NSW Australia · 2022 — 2026Managed numerous face-to-face interactions with customers in fast-paced environments. Utilized consultative selling techniques to determine customer needs and suggest appropriate products and services. Fostered relationships with diverse clientele and tailored communication to suit individual preferences while addressing inquiries through attentive listening and effective problem-solving. Supported onboarding and training of new staff, ensuring service standards were upheld during peak periods.Lead Generation & Outbound Calling Representative
HiRecruit BPO · 2021 — 2022Executed over 100 outbound calls daily for U.S. Medicare campaigns, ensuring adherence to campaign compliance and quality metrics. Qualified prospects by performing needs discovery, maintaining an average 10–15% transfer rate. Resolved objections while utilizing Five9 to facilitate high-volume calling.
Skills & Expertise
Education
- Diploma of Business in EntrepreneurshipAcademy of Entrepreneurs
- Academic strand in Accounting, Business & ManagementHoly Rosary Catholic School
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