Kayla A.
Mid-Level Technical Business Analyst
Open to offersNew to PlatformAbout
Kayla A. is an experienced Technical Business Analyst based in Cape Town, South Africa, with a background in enterprise software, banking, and property management industries. At MRI Software, she investigates application defects across enterprise property management platforms, performing SQL analysis to validate data and collaborating with development teams to resolve system issues. Previously, as an IT Service Desk Analyst at Frontline Managed Services, she supported infrastructure and applications, analyzed technical incidents, and improved troubleshooting efficiency. At Capitec Bank's IT Department, she managed technology infrastructure for high-volume banking environments, addressing device integration and system performance problems. Her earlier roles in banking and financial accounting involved data validation, incident & problem management, and ensuring data integrity through structured documentation and stakeholder engagement.
Experience
Application and Software Analyst (Technical Business Analyst)
MRI Software · 2025 — PresentConducts system investigation and application support for enterprise property management platforms, analyzing application defects and integration issues. Utilizes SQL analysis to validate system data and uncover inconsistencies, replicates defects in testing environments, and provides user acceptance testing (UAT) support for software releases. Collaborates with clients, developers, and product teams, translating technical findings into business-oriented insights.IT Service Desk Analyst (Systems Analyst – Incident & Data Investigation)
Frontline Managed Services · 2024 — 2025Diagnosed technical incidents across infrastructure, application, and network systems. Analyzed system logs and monitoring data to pinpoint recurring issues and disruptions, documented incidents, and managed resolution workflows within ticketing systems. Provided assistance for system upgrades, installations, and performed validation testing.Technical Specialist
Capitec Bank - IT Department · 2022 — 2023Supported branch banking technology infrastructure and applications, focusing on connectivity issues, device integration failures, and system performance problems. Managed Active Directory access controls, diagnosed failures between banking systems and branch devices, and documented or escalated technical incidents according to structured investigation processes. Worked alongside branch staff, IT infrastructure teams, and banking system specialists during incident escalations.Universal Banker
Standard Bank · 2021 — 2023Handled customer account operations and transactional queries using banking CRM systems, ensuring data accuracy and compliance with regulatory requirements. Managed client account investigations, processed financial transactions and account updates, and maintained accurate customer records.Bancs Cash Accountant
Capitec Bank - Financial Accounting · 2019 — 2021Investigated financial discrepancies within branch cash management systems by performing SQL-based data extraction and reconciliation. Analyzed transaction variances using operational documentation and system records, and prepared structured reports for financial investigation and resolution tracking.
Skills & Expertise
Education
- Postgraduate Diploma in Business AdministrationUniversity of the Western Cape · — — 2024
- Bachelor of Commerce: Information Systems and Business ManagementUniversity of the Western Cape
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