Kayle A.

Kayle A. is an experienced professional in the education and business process outsourcing sectors. As a BPO Trainer at Foundever, she conducted training for new hires focused on customer service and billing support related to AT&T DirecTV accounts. Her role involved coaching on billing processes, invoice explanation, payment handling, and dispute resolution. Kayle also facilitated onboarding sessions, ensuring trainees met performance and quality standards. She began her career as a BPO Customer Service Representative at Foundever, handling customer inquiries concerning billing and account concerns. Kayle holds a Bachelor of Secondary Education with a major in English from Tarlac Christian College and is pursuing a Master of Arts in Education at Tarlac State University. Her key skills include English communication, training and development, and stakeholder collaboration, effectively utilizing Microsoft Office and virtual communication tools.