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Kayleigh I. — Senior Customer Support and Emergency Specialist from South Africa

Kayleigh I.

Senior Customer Support and Emergency Specialist

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Kayleigh I. is a highly dedicated professional with over 15 years of experience in customer support, emergency management, and sales. Currently serving as an Emergency Specialist at Huntswood since 2022, she is adept at managing emergency calls and providing timely, accurate support while ensuring strict protocol adherence and safety compliance. Her previous role as a Sales Consultant at Woolworths honed her skills in providing exceptional customer service, promoting products, and building strong client relationships, which led to achieved sales targets. Kayleigh possesses extensive experience with remote customer support and is proficient in multiple CRM systems including Salesforce, HubSpot, and Zoho. Her strong problem-solving and decision-making skills are complemented by her fluency in English, with basic knowledge of Afrikaans. She holds an NQF Level 2 certification as a Health and Safety Representative.

Experience

  • Emergency Specialist

    Huntswood · 2022 — Present
    Managed emergency calls, providing timely and accurate support while adhering to strict protocols. Handled high-pressure situations professionally and assisted clients and colleagues with urgent needs, ensuring safety and compliance. Maintained precise records and communication in fast-paced environments.

  • Sales Consultant

    Woolworths · 2009 — 2015
    Delivered exceptional customer service and sales support. Developed strong client relationships, resulting in repeat business. Achieved sales targets while effectively promoting products and professionally resolving customer queries and complaints.

  • Trainee Consultant

    Medizone · 2006 — 2007
    Assisted clients with service inquiries, providing effective solutions. Focused on developing core sales and communication skills while maintaining a commitment to customer satisfaction and company performance goals. Collaborated with team members to reach company targets.

Skills & Expertise

LivestreamerDaVinci ResolveMarketing Automation ExpertCustomer ServiceSales

Education

  • Matriculated – C Exemption
    Hillview Secondary School
  • Health and Safety Representative – NQF Level 2
    Institution not specified

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