Kaynat
Mid-Level Data Analyst & Customer Support Team Leader
Open to offersNew to PlatformAbout
Kaynat K. is a results-driven Data Analyst & Customer Support Leader with over five years of hands-on experience in logistics, reporting, and customer service operations. With her proficiency in Advanced Excel and Power BI, Kaynat effectively creates dashboards that deliver actionable business insights. Her background includes a proven track record in team leadership, as evidenced by her role as Auxiliary Team Leader at Teleperformance, where she managed daily operations, led performance monitoring, and improved processes to align with business goals. In the logistics sector, Kaynat demonstrated her prowess in handling high-volume data entry and producing Excel-based operational reports, ensuring data accuracy through diligent coordination with internal departments. A Bachelor of Arts graduate from Dr. B. R. Ambedkar University, she continually hones her skills through certifications in Advanced Excel and Power BI, further solidifying her expertise in data analysis and visualization.
Experience
Auxiliary Team Leader – Customer Support
TeleperformanceOversaw daily operations in customer support, coordinating team performance and responses. Compiled daily and weekly MIS reports utilizing Microsoft Excel. Handled customer escalations with professionalism and maintained effective email communication.Data Entry & Reporting
Logistics CompanyProcessed high-volume data entry with a focus on accuracy and detail. Ensured logistics documentation and operational records were well maintained. Created operational and tracking reports using Excel and worked with internal departments for data validation.
Skills & Expertise
Education
- Bachelor of ArtsDr. B. R. Ambedkar University, Agra
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