keagan
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Keagan J. is an experienced professional with over 7 years in roles spanning internal sales, IT support, food service operations, and transport services within Johannesburg. Demonstrating expertise in customer service excellence, Keagan efficiently resolved queries and processed orders at WHS/SAFFER, met sales targets, and ensured seamless logistics coordination. As an EUC Support Specialist at DAWN IT, Keagan managed Active Directory, performed email setups with Exchange and Office 365, and delivered both onsite and remote technical support. In the food industry, Keagan supervised operations and staff at The Braai Shack, combining stock control and cash management. Self-employment in transport showcased reliability and a hands-on approach to logistics. Recent freelance IT work involved system and network administration for small businesses. At RIMS, Keagan managed fleet operations using GPS and telematics, optimizing delivery routes, monitoring performance, and ensuring compliance with transport regulations.
Experience
Fleet Manager
RIMS · 2025 — 2026Utilized GPS and telematics systems for real-time monitoring of truck locations, routes, and schedules. Oversaw compliance with delivery timelines and ensured drivers adhered to designated routes. Organized and assigned trucks for various deliveries and collections, adjusting plans as needed to address delays or emergencies. Communicated necessary updates and guidance to drivers, monitored performance against safety norms, and ensured compliance with transportation regulations.IT Freelancing
null · 2024 — 2025Offered remote technical support, effectively diagnosing and resolving hardware, software, and network challenges for clients. Configured servers, managed cloud solutions, and enhanced network performance for small businesses and individuals. Installed and customized software packages to fulfill specific business needs.Operations Supervisor
The Braai Shack · 2020 — 2021Oversaw daily operations of the takeaway establishment, including managing staff and inventory. Supervised food preparation and ensured orders were completed accurately and on time. Addressed customer complaints and special requests in a professional manner. Conducted cashiering and banking tasks for daily monetary transactions.Owner/Operator
Bakkie Rental & Services (Self-Employed) · 2020 — 2021Facilitated transport services for the delivery of furniture and appliances. Provided refuse removal, gardening, and property cleanup services, ensuring punctuality and safety through consistent vehicle maintenance.Internal Sales Consultant
WHS / SAFFER · 2017 — 2018Managed incoming calls, processed orders efficiently, and addressed customer inquiries. Clearly communicated product features and advantages to assist customers in decision-making. Ensured effective collaboration with logistics and warehouse teams while identifying new business prospects in the local market. Met sales objectives by aligning daily tasks with organizational goals.EUC Support Specialist
DAWN IT · 2014 — 2017Delivered technical support both onsite and remotely for various departments. Administered user accounts via Active Directory and configured email accounts using Exchange and Office 365. Prepared desktops, laptops, and peripherals for new employees while overseeing server stability and performing system maintenance tasks.
Skills & Expertise
Interested in this professional?
Sign in as an employer to save this profile or invite keagan to a job.
Sign in as an employer