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Keamogetswe M. — Mid-Level Customer Service Representative from South Africa

Keamogetswe M.

Mid-Level Customer Service Representative

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Keamogetswe M. is a seasoned Customer Service and Sales Professional with over 3 years of experience in industries such as retail, call centers, telecommunications, and financial services. Renowned for a proven ability to build client relationships and exceed KPIs, she has adeptly supported customer concerns with efficiency. Her professional journey includes roles as a Customer Services Representative at Dashbpo, where she handled credit card inquiries and account management, and at PLP Group, where she assisted clients with medical transportation reservations. Additionally, as a Financial Advisor at Old Mutual, she successfully guided customers on insurance products while consistently meeting sales targets. Keamogetswe's skills in CRM systems and Microsoft Office have been instrumental in her workflow, ensuring seamless customer interaction and robust documentation processes. Her early career roles as a Cashier at the Shoprite Group and a Sales Assistant at Mr Price Group laid the foundation for her attention to detail in stock control and cash handling.

Experience

  • Customer Services Representative

    Dashbpo · 2025 — 2026
    Responded to inbound calls to support clients with credit card inquiries. Facilitated the creation of new accounts and assisted clients in making online credit card payments. Managed account closures and updated necessary client information.
  • Customer Services Representative

    PLP Group · 2025 — 2025
    Provided assistance to clients regarding transportation bookings for medical appointments. Utilized CRM systems to escalate and resolve customer concerns.
  • Communication Specialist

    IntelliBPO · 2023 — 2024
    Managed both inbound and outbound customer inquiries. Documented client issues and forwarded them to appropriate departments for resolution.
  • Financial Advisor

    Old Mutual · 2022 — 2023
    Provided advisory services to customers on insurance and policy products. Handled sensitive documents and email correspondence. Achieved monthly sales targets consistently.
  • Cashier

    Shoprite Group · 2021 — 2022
    Conducted customer payment processing and managed sales transactions. Ensured precise cash handling and stock management.
  • Sales Assistant

    Mr Price Group · 2020 — 2021
    Provided exemplary customer service on the sales floor. Supported stock management and assisted in scheduling work tasks.

Skills & Expertise

Education

  • Diploma in Beauty Therapy
    Face to Face Beauty School · 2020 — 2022
  • Matric Certificate
    Clapham High School · — — 2017

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