Kearra P.
Mid-Level Patient Service Supervisor
Open to offersNew to PlatformAbout
Kearra P. is an experienced Patient Service Supervisor currently at the University of Mississippi Medical Center, where she excels in delivering and managing patient meal services. Previously, she served as an Assistant Store Manager at Family Dollar, implementing strategies to boost sales and profitability while training and developing staff. Kearra has a solid background in store management from her roles at Cricket Wireless and Spencer’s Gifts, where she was responsible for hiring, training, inventory management, and maintaining safety standards. Her experience extends to remote customer service, having worked with Concentrix to handle insurance claims and scheduling rides. She also has significant leadership experience as a Call Center Supervisor at Navient, effectively managing teams to deliver excellent customer service. Kearra holds a Bachelor’s degree in Healthcare Management from American InterContinental University and carries a Certified Payroll Professional credential along with several other certifications including ServSafe and Food Safety Certification. Her expertise in Microsoft Office and her hospitality background make her a versatile professional.
Experience
Patient Service Supervisor
UMMC, The University of Mississippi Medical Center · 2025 — PresentOverseeing patient services, including the preparation and delivery of patient meal trays for Aramark, along with light preparation and cleaning tasks.Assistant Store Manager
Family Dollar · 2024 — 2025Responsible for hiring, training, and evaluating staff while implementing strategies to enhance sales and profits. Ensured customer satisfaction, managed inventory levels, and supervised daily store operations, including scheduling and maintaining compliance with company policies.Customer Service Representative
Concentrix · 2024 — 2025Managed ride scheduling for customers on Medicaid and Medicare while documenting calls and processing insurance claims. Involved in both inbound and outbound calls and trained new hires.Store Manager
Cricket Wireless · 2022 — 2024Handled hiring and training of sales representatives while maintaining monthly sales goals. Responsible for ordering supplies and managing daily operations, including bank deposits and scheduling.Store Manager
Spencer’s Gifts · 2020 — 2022Assisted in daily operations and employee supervision, maintaining proper inventory control and compliance with shrink control standards while monitoring sales activities.Call Center Supervisor
Navient · 2016 — 2020Led a team of customer service representatives, ensured performance targets were met, and provided coaching. Responsible for monitoring calls, resolving escalations, and analyzing performance metrics.Assistant Manager
Burger King · 2016 — 2019Shared responsibilities for daily management and coordination of restaurant operations.Housekeeper/Breakfast Attendant/Server
Hampton Inn · 2015 — 2016Prepared breakfast food, cleaned up after meals, and maintained guest rooms.Assistant Manager
TJ Maxx-Muncie · 2009 — 2015Collaborated with the Store Manager on merchandising, operations, customer service, and human resources. Focused on developing strategies to boost store sales and ensuring a positive customer experience.Home Health Aide
Individual Support Home Health · 2011 — 2013Provided assistance with daily living activities, personal care, and light housekeeping for individuals, often the elderly or disabled, under healthcare supervision.
Skills & Expertise
Education
- Bachelor's degree in Healthcare ManagementAmerican InterContinental University-Online · 2023 — Present
- high school diplomaMuncie Central High School · 2011 — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Kearra P. to a job.
Sign in as an employer