Kehinde D.

Kehinde H. is an accomplished Customer Engagement Specialist with over five years of experience delivering high-quality customer support in fast-paced call centre and remote environments. Working for organizations such as Rhino Constructions and Unicorn Holdings Limited, Kehinde skillfully managed customer interactions and inquiries across phone, email, and chat channels, maintaining a customer satisfaction rate above 90%. Adept in utilizing CRM and call management systems, Kehinde ensured accurate documentation and clear follow-up, supporting customer retention and community engagement initiatives. His work involved close collaboration with project, operations, and marketing teams, contributing to process improvements, service delivery, and effective feedback integration across multiple business subsidiaries. Kehinde holds a Bachelor of Science from the National Open University and has completed the Coursera Customer Service Fundamentals program.