Keira M.
Junior Video Editor and Graphic Designer
Open to offersNew to PlatformAbout
My name is Keira Montes, and I have experience in customer service, social media management, graphic design, and administrative support. Over the past few years, I have worked with e-commerce businesses and organizations where I handled customer inquiries, order management, email support, and administrative tasks while ensuring customers received excellent service.
I also have hands-on experience managing social media accounts, particularly for our church, where I create content, design graphics using Canva, help edit videos with CapCut, schedule posts through Meta Business Suite, and monitor engagement. Through these experiences, I developed strong organizational skills, creativity, and attention to detail.
In addition, I have experience using tools such as Shopify, Google Workspace, Trello, Klaviyo, Zendesk, Gorgias, Freshdesk, Mailchimp, and Google Sheets. I enjoy learning new systems quickly and adapting to different workflows.
One of my strengths is being dependable, organized, and eager to learn. I work well independently, communicate professionally, and always strive to complete tasks accurately and on time. I genuinely enjoy helping customers, supporting teams, and finding solutions to challenges.
I'm excited about this opportunity because it aligns with my skills and allows me to continue growing professionally while making a positive contribution to your team. I look forward to bringing my dedication, positive attitude, and strong work ethic to your company.
Thank you for your time, and I'm looking forward to discussing how I can contribute to your team.
Why hire me
I believe you should hire me because I bring a combination of customer service experience, creativity, and a strong willingness to learn. I have experience supporting customers, managing social media accounts, creating engaging content and graphics, and handling administrative tasks with accuracy and attention to detail. I'm organized, dependable, and able to adapt quickly to new tools and processes. When I'm given a task, I take ownership of it and make sure it's completed on time and to a high standard. I also communicate professionally, work well independently, and enjoy collaborating with a team when needed. Most importantly, I have a positive attitude and a strong work ethic. I'm always eager to improve my skills, accept feedback, and contribute to the success of the company. If given the opportunity, I'll do my best to provide value, support your team, and grow with the business over the long term.
Experience
Customer Service
PhFitness · 2025 — 2025One achievement I'm particularly proud of was being able to turn frustrated customers into satisfied ones by listening carefully, responding with empathy, and finding the best possible solution. Instead of simply answering questions, I focused on building trust and ensuring each customer felt heard and valued.Customer Service Representative
Exposkill Source Company · 2025 — 2025became someone my team could rely on to handle customer concerns accurately and professionally while staying organized and managing multiple conversations efficiently. This experience strengthened my communication, problem-solving, and time management skills, and it reinforced the importance of putting the customer first in every interaction.Lead Generation Specialist / Graphic Designer (Part-Time)
Victopraise Assist · 2023 — 2025One accomplishment I'm proud of is consistently creating designs that matched our branding and attracted more engagement from our audience. I also learned how to work with deadlines, accept feedback, and make revisions quickly to ensure every design met expectations. This experience strengthened my creativity, attention to detail, and ability to communicate ideas through visual design.
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