Keirwyn J.
Mid-Level Account Manager
Open to offersNew to PlatformAbout
Keirwyn J. is a results-oriented professional with over a decade of experience in customer service, sales, and client retention. Now specializing as an Account Manager, Keirwyn excels in matching clients with solutions and fostering robust business relationships. Keirwyn's career is marked by roles in diverse sectors, including legal support, social media management, and technology matchmaking, thereby offering a versatile and adaptable skill set suited for dynamic environments. With a background in Customer Service & Retention, Keirwyn effectively engages IT professionals, aligns clients with appropriate vendors, and strengthens professional ties with decision-makers. Additionally, as a Retention Specialist at TATA Consultancy Services and a Legal Assistant with a mortgage law firm, Keirwyn has showcased competencies in Legal Administration and document management, further enriching a comprehensive understanding of various business domains. The role as a Social Media Manager highlights an ability to manage digital presence and content creation, successfully aligning with marketing goals.
Experience
Account Manager
TechnologyMatch · 2026 — PresentConduct outreach through outbound calls to IT professionals who completed surveys, fostering business conversations. Qualify leads by assessing current challenges, budget, and technological needs. Connect clients with suitable IT vendors based on their criteria and objectives. Serve as a liaison to align solutions and expectations, while developing professional relationships to enhance engagement and opportunities.Social Media Manager
PhilDial Solutions · 2025 — 2026Generate social media updates and public content. Create original text and video content, oversee posting schedules, and interact with followers. Maintain the company’s image consistently to achieve marketing objectives.Legal Assistant
Mortgage Law Firm · 2023 — 2025Manage and process a significant volume of legal documents related to loan modification and foreclosure cases. Keep clients informed about the status of their loan applications and address any inquiries about the modification process. Liaise with loan servicers to facilitate the complete modification process and troubleshoot issues.Retention Specialist
TATA Consultancy Services · 2022 — 2023Guide clients through electronic tax filing systems, ensuring accurate document uploads and submissions. Analyze customer accounts to identify retention strategies and resolve any issues encountered. Build rapport with clients to understand their needs and enhance overall satisfaction.Technical Support Specialist
Thomson Reuters · 2020 — 2022Address customer complaints and troubleshoot issues to minimize cancellations or account closures. Investigate customer accounts for patterns indicating dissatisfaction or potential departures. Provide tailored solutions, incentives, or alternative options to enhance retention and customer satisfaction.Customer Care Representative
PHH Mortgage Corporation · 2017 — 2020Aid clients in verifying eligibility for tax deductions, credits, and exemptions based on their financial status. Provide troubleshooting assistance for software issues, guiding clients to resolve technical difficulties. Educate clients on updates and changes in tax software functionalities to ensure efficient platform use.Customer Service Representative- Sales
Convergys · 2015 — 2017Assist homeowners in processing monthly mortgage payments, ensuring submissions are timely and resolving payment issues. Explain changes to payments, including escrow and interest adjustments, to clarify billing for homeowners. Collaborate with internal teams for accurate account management and facilitate automatic payments and online access. Address complex issues by escalating to supervisors or specialized departments.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringSTI College
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