Keith L.
Mid-Level Customer Service Associate
Open to offersNew to PlatformAbout
Keith L. is an experienced Customer Service Associate with a background in supporting consumer inquiries and resolving client issues within the business process outsourcing industry in the Philippines. From 2019 to 2024 at Concentrix in Baguio City, he communicated with customers via phone, chat, and email, consistently ensuring professionalism and empathy. Previously, at Alorica in Ilocos Norte, he provided account-related service and competent client assistance to maintain client satisfaction. In a project-based role as Customer Service Associate II at Peak Support, Keith handled email support for Huckberry, specifically processing refunds, order status inquiries, and filing returns or claims using ZenDesk. With a Bachelor's in Elementary Education from Ilocos Sur Polytechnic State College and a demonstrated ability in clear communication, team collaboration, and customer support, Keith L. brings proven service delivery within the customer contact sector.
Experience
CUSTOMER SERVICE ASSOCIATE II
PEAK SUPPORT - PROJECT BASED · 2025 — 2026Supported Huckberry customers through email by processing refunds, monitoring order status, and managing returns and claims in ZenDesk.CUSTOMER SERVICE ASSOCIATE
CONCENTRIX, BAGUIO CITY, PHILIPPINES · 2019 — 2024Handled client complaints post-acknowledgement and communicated with customers via phone, chat, and email while maintaining a professional and empathetic demeanor.CUSTOMER SERVICE REPRESENTATIVE
ALORICA, ILOCOS NORTE, PHILIPPINES · 2017 — 2019Responded to consumer inquiries and delivered services related to customer accounts, focusing on client happiness and competent assistance.
Skills & Expertise
Education
- Bachelor in Elementary EducationIlocos Sur Polytechnic State College · 2006 — 2010
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