Keith A.
Mid-Level Project Coordinator
Open to offersNew to PlatformAbout
Keith A. C. is a seasoned Project Coordinator and Team Leader with over a decade of experience across various roles, extending from customer service to strategic project execution. At Vivant Corp, he excelled in leading day-to-day project operations, managing timelines, resources, and stakeholder communications to drive successful project outcomes. His tenure at CTC BPO, Inc. marked his prowess in service delivery coordination, where he maintained 100% compliance with project timelines and streamlined dispatch operations. Keith's expertise in project lifecycle management, resource coordination, and workflow optimization was reflected through notable efficiency improvements. His leadership in overseeing and mentoring a team of Customer Service Representatives resulted in enhanced performance and reduced onboarding time. A recognized Agent of the Year, Keith leverages his strong critical thinking and digital fluency to continuously improve business operations, evident in his substantial contributions to team engagement and customer satisfaction.
Experience
Project Coordinator
Vivant Corp · 2024 — 2025Handled daily project operations with a focus on client deliverables, coordinating among various teams for effective execution. Oversaw project schedules, resource distribution, and communication with stakeholders to ensure successful project completions. Enhanced administrative procedures and project workflows to boost team productivity. Assisted the Technician Supervisor in daily route assignments and supported technicians with service calls by troubleshooting technical issues. Contributed to improving dispatch processes for quicker job completion and enhanced technician efficiency.Project Coordinator/Service Delivery Coordinator
CTC BPO, Inc. · 2017 — 2021Oversaw the order lifecycle, ensuring proactive communication between all parties involved. Maintained compliance with project deadlines through regular checks and tracking of milestones. Managed escalation processes to preemptively address issues affecting client satisfaction while keeping the CRM updated with detailed order and task information. Supervised a team of Customer Service Representatives, providing mentorship and fostering a culture of accountability and collaboration. Designed training programs aimed at improving team performance and reducing onboarding time.Customer Service Representative II (Field Service Dispatch)
CTC BPO, Inc. · 2014 — 2017Managed the complete order lifecycle, maintaining active communication with carriers, project managers, and internal teams. Ensured compliance with project timelines through consistent status updates and milestone monitoring, effectively managing escalations to resolve issues promptly. Kept the CRM system updated with order information and task completions for streamlined tracking. Emphasized multitasking and attention to detail in workflow execution while fostering collaboration with internal and external clients.Team Lead
Datamex Institute of Computer Technology, College of Saint Adeline · 2009 — 2011Led a team, facilitating team collaboration and ensuring project goals were met efficiently. Focused on maintaining high levels of customer satisfaction through effective service delivery and team support.Team Lead
Saint Augustine School of Nursing · 2008 — 2009Oversaw team operations, ensuring collaborative efforts towards achieving designated project objectives while enhancing service quality.
Skills & Expertise
Education
- Practical Nursing - UndergraduateSaint Augustine School of Nursing · 2008 — 2009
- Diploma in Computer Hardware Technology with NetworkingCTC BPO, Inc.
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