Keith V.
Senior Real Estate Operations Manager
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About
Keith V. C. is a versatile Real Estate Operations Manager and Executive Assistant based in Baguio City, Philippines. With over six years of experience, he excels in managing property portfolios, transaction coordination, and providing executive support. At MIOYM Equities, Keith oversees operational systems and multi-property coordination for a US-based client, implementing seamless automation workflows using tools like Zapier. His tenure at BHH Hawaii has honed his skills in managing MLS listings and handling executive-level communications. As a Senior Property Manager at Westward 360, he demonstrated leadership in managing 50+ residential property portfolios, focusing on leasing and compliance. His earlier roles include a focus on cold calling for lead generation and optimizing ecommerce platforms, where he managed stores on Shopify and Etsy, increasing sales by 30%. Keith holds a Bachelor of Science in International Tourism Management from Saint Louis University and has acquired certifications from KSA Academy and Udemy in eCommerce and Social Media Marketing.
Experience
Senior Property Manager & Transaction Coordinator
Westward 360 · 2023 — 2026Oversaw the management of over 50 residential property portfolios, focusing on leasing, renewals, maintenance coordination, and vendor management. Processed contracts and closings using Dotloop and BackAgent, conducted accounting reconciliation, and prepared owner reporting. Addressed tenant escalations and managed compliance documentation, utilizing Buildium, PropStream, Vantaca, Propertyware, and KvCore.Real Estate Operations Manager / Executive Operations Assistant
MIOYM Equities · 2025 — PresentProvided support for executive operations and administrative coordination, managed the executive calendar, facilitated meeting scheduling and internal communications, and oversaw operational systems for multiple properties. Ensured the standardization of CRM property records and audited data accuracy while implementing automation workflows using Zapier and AI lead routing. Monitored lead inquiries from the website and social media platforms, coordinating with asset managers, leasing teams, and answering services.Assistant Property Manager
Arie OH Real Estate · 2024 — 2025Assisted in the management of the HOA portfolio, coordinating communications with homeowners and managing vendor maintenance. Maintained compliance documentation and handled financial reporting.Backup Assistant Property Manager
Scottsman Properties · 2024 — 2025Processed rental applications and verified tenant documentation, ensuring all applicant qualifications were met. Coordinated approvals and maintained updates in the CRM along with tracking leasing workflows.Ecommerce Digital Manager
Beads Creation 4 U · 2024 — 2025Managed eCommerce platforms including Shopify, Etsy, and Faire, optimizing product listings through SEO and keyword research. Handled email marketing campaigns using Mailchimp.Digital Manager & Facebook Ads Strategist
Tuhlz / Deep Clean Cleaners · 2024 — 2025Created and managed social media campaigns, designing content through Canva, Hootsuite, and Buffer. Analyzed campaign performance leveraging Sprout Social and Brand24.Executive Assistant – Real Estate
BHH Hawaii · 2024 — PresentCoordinated the executive calendar, scheduled meetings, and managed client communications along with transaction coordination. Responsible for managing MLS listings and documentation, utilizing Dotloop, KvCore, PropStream, and Buildium for listing management. Organized workflows and project tracking through Trello, Asana, and Notion.Real Estate Cold Caller
Virtual Staff PH (Home365) · 2024 — 2024Executed over 200 outbound calls daily focused on lead generation. Qualified leads and arranged appointments while maintaining CRM pipelines and follow-up systems.Customer Experience Specialist
Carousell · 2023 — 2024Resolved over 50 customer inquiries daily utilizing Zendesk and accessed knowledge bases Atlas and Lumos. Managed support workflows using Trello, Notion, and Asana.Team Leader & SME
Concentrix · 2021 — 2024Led and trained a team of over 30 agents while conducting campaign research using Pexda and Jungle Scout. Tracked performance metrics with Zoho CRM and reporting tools.
Skills & Expertise
Education
- Bachelor of Science in International Tourism ManagementSaint Louis University · 2018 — 2022