Kenan O.

Kenan O. from Manila, Philippines, is an experienced Virtual Assistant with a strong focus on detail and analytics. His expertise encompasses remote customer support and sales, with demonstrated skills in CRM management and administrative duties. Kenan has managed both inbound and outbound interactions, expertly handled appointment setting and client communication, and maintained precise notes. Proven proficiency in platforms such as Hubspot CRM, Salesforce, and Aircall has made him adept at solving customer issues through voice and non-voice channels. As a Social Media Manager for Rich Beauty Space, Kenan efficiently managed client inquiries and improved response times, contributing to higher conversion rates. Previously, he served as a Sales Agent and Appointment Setter for Homeaglow, converting leads into appointments and managing follow-ups. With a Bachelor of Science in Computer Engineering from STI San Fernando Pampanga, Kenan brings a technical edge to his customer-first approach and continuous process improvement.