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Kenji C. — Junior Customer Service Representative from Philippines

Kenji C.

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kenji B. is a skilled professional with a diverse background in customer service, administrative support, collections, and accounting assistance, based in Bataan, Philippines. He has garnered extensive experience in the BPO industry through roles at companies like Concentrix Clark and Buwelo, where he excelled as a call center agent, handling high-volume customer interactions and resolving concerns with efficiency. With a tenure at Swoop Finance as a Collection Specialist, Kenji demonstrated expertise in collections and payment negotiation, maintaining professionalism during sensitive financial discussions. His proficiency extends to executive assistance, demonstrated through his work with Tripoli Advisor, where he supported executives with scheduling and communication tasks. Kenji's stint as an accounting assistant at MTS Tree and Landscape underscored his capability in managing financial records and ensuring accuracy in data entry. He holds a Bachelor of Secondary Education in English from Gordon College, reflecting his commitment to continuous learning and professional growth.

Experience

  • Accounting Assistant

    MTS Tree and Landscape · 2025 — 2026
    Supported financial tasks including records management, invoice processing, and data entry. Maintained organized documentation and upheld accuracy and confidentiality of financial information.
  • Collection Specialist

    Swoop Finance · 2024 — 2025
    Contacted customers about outstanding balances and negotiated payment plans. Handled sensitive financial discussions with professionalism and empathy while ensuring accurate updates to account records and compliance with company procedures.
  • Executive Virtual Assistant

    Tripoli Advisor · 2024 — 2025
    Provided administrative support to executives, handling scheduling and communication tasks. Managed emails, documents, and coordinated calendars to improve workflow organization.
  • Call Center Agent

    Buwelo · 2023 — 2024
    Provided customer support via phone and digital channels, efficiently resolving concerns to foster positive client experiences. Managed multiple tasks in a dynamic environment.
  • Call Center Agent

    Concentrix Clark · 2021 — 2023
    Handled customer interactions through inbound and outbound calls, ensuring high-quality service and professionalism. Assisted with billing inquiries, account concerns, and issue resolutions while maintaining accurate records of interactions and follow-ups. Met performance targets for customer satisfaction and productivity.
  • Hair Stylist Assistant

    Alpha Coiffeur International Salon and Spa
    Assisted stylists with customer preparation and salon operations, ensuring maintenance of cleanliness and organization in workstations.
  • Personal Caregiver

    Company not specified
    Provided personal assistance and daily care support, demonstrating qualities of patience, compassion, and reliability.

Skills & Expertise

Education

  • Bachelor of Secondary Education – Major in English
    Gordon College · 2022 — 2025
  • Senior High School
    St. Benilde Center for Global Competence Inc. · 2018 — 2021
  • Secondary Education
    Olongapo City National High School · 2014 — 2018
  • Elementary Education
    Bangal Elementary School · 2008 — 2014

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