Kenji L.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Kenji B. is a detail-oriented IT professional based in Antipolo, Rizal, with a versatile background in several domains including technical support, data management, software quality assurance, and customer service. At PhilSys, he served as a Data Encoder and Technical Support professional, where he managed large volumes of data and adeptly resolved hardware, software, and network issues, alongside managing audio systems for events. Previously, at The Results Companies, he excelled as a Customer Service Representative, swiftly handling customer inquiries and ensuring satisfaction. As Head Registrar at STI Ortigas-Cainta, Kenji managed student records and coordinated with educational authorities for compliance, further demonstrating his organizational skills. Additionally, he has experience as an IT Instructor, imparting knowledge in IT-related subjects to students. Kenji's technical prowess extends to software testing as a Quality Assurance Engineer for Dynamic Global Soft Inc., and he has served as an IT Consultant at Accent Micro Technologies Inc., working with Oracle systems to enhance business processes. Proficient in a range of programming languages including PHP and JavaScript, database management systems like MySQL and Oracle, and reporting tools, Kenji is equipped with a comprehensive skill set suited to dynamic IT environments, substantiated by his Bachelor of Science in Information Technology from STI Ortigas-Cainta.
Experience
Data Encoder / Technical Support
PhilSys · 2021 — 2023Managed and updated extensive data entries from source documents. Diagnosed and rectified hardware, software, and network issues. Installed and configured various computer systems and applications. Set up and managed audio systems for events, ensuring proper operation through conducting system and sound checks. Created logos and banners utilizing Adobe Photoshop.Customer Service Representative
The Results Companies · 2019 — 2020Performed inbound and outbound calls to verify customer account information. Efficiently addressed product and service-related issues. Identified customer concerns and delivered suitable solutions. Maintained customer satisfaction through follow-ups and effective issue resolution.Head Registrar
STI Ortigas-Cainta · 2019 — 2019Oversaw and secured all student records and documentation. Coordinated with CHED/TESDA to ensure compliance with permits and requirements. Assisted in student enrollment, advising, and assessment. Prepared academic reports and maintained data accuracy in records while leading honors and awards processes during graduation.IT Instructor
STI Ortigas-Cainta · 2018 — 2019Delivered lectures and practical training on IT topics. Enhanced learning experiences through the integration of technology tools. Assessed student performance and provided necessary academic guidance.Quality Assurance Engineer
Dynamic Global Soft Inc. · 2017 — 2018Performed software testing to validate quality and functionality. Collaborated with developers and clients to address project requirements. Detected and resolved system defects and issues, while supporting project planning and client communication during large-scale events.IT Consultant
Accent Micro Technologies Inc. · 2016 — 2017Created and maintained reports within the Oracle E-Business Suite, supporting business processes associated with inventory management, billing, and purchasing systems.Junior Technical Consultant
Veraciti Inc. · 2016 — 2016Developed and customized reports for Oracle systems. Created and maintained company web pages using HTML, CSS, and JavaScript while automating tasks related to production.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI Ortigas-Cainta, Rizal · 2013 — 2017